BH0-009 exam Dumps Source : ITSM Foundation Certificate in Problem and Incident Management
Test Code : BH0-009
Test designation : ITSM Foundation Certificate in Problem and Incident Management
Vendor designation : ISEB
braindumps : 73 real Questions
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what's an ISEB supervisor's certificate in IT provider administration? and may you inform me what ITIL is? These each had been requested in a recent job description.For assistance in regards to the ISEB manager's certificate in IT provider administration, gladden contemplate this net web site. you'll besides wish to study the guidelines at this site.
so far as i will breathe able to inform, here's a professional structure exertion that mixes practicing and assessments to extend already-licensed managers -- who need to first acquire an ISEB/EXIN foundation certificate in IT service administration (or the ISEB community carrier administration certificates, which gives exemption) -- into more senior certifications in the selected areas of provider usher or provider delivery.
as far as ITIL goes, that refers to the IT Infrastructure Library, a largely European approach to managing IT capabilities, supported with the aid of British ordinary 15000 (BS15000). contemplate this web web page for extra suggestions.
It sounds affection you're due to the fact employment someplace in the European Union, if no longer within the UK. pleasant good fortune and hope that helps!
The expertise industry administration (TBM) framework helps businesses combine IT into the organization, with the direct of working the IT department affection a enterprise. The concept of working IT affection a industry unit is a simultaneous shift in the corporate world. during the past, IT typically functioned as a stand-on my own company unit and changed into crack away main industry goals. today, expertise is the groundwork of many corporations and well-nigh each company unit and employee needs access to purposes, hardware and inside techniques. This has shifted IT to the middle of the company, forcing executives to account for IT and technology in determination-making procedures.
The framework isn’t designed to breathe a prescriptive formulation for companies to follow. rather, corporations should soundless comprise TBM as a collaborative exertion to set up a industry administration procedure that helps the entire firm. It’s a system that should soundless grow with the organization, no longer one that defines or restricts the business.TBM Council
The know-how industry management Council is a non-profit company that works to establish most excellent practices for operating IT as a business. As of 2019, the council has 5,800 participants along with CIOs, CTOs, CFOs and every other IT government or leader responsible for expertise management — 40 percent drudgery in I&O or finance, while 45 p.c are CXOs. The council began as a biannual CIO executive peak dash via Apptio — the enterprise later based the TBM Council in 2012.
The TBM Council become centered to tender collaboration, standardization and schooling on expertise company management practices. The community consists of CIOs and senior IT executives and membership receives you access to a community of IT professionals, early entry to research and content material from the Council and an invite to the annual TBM convention and regional TBM summits. The existing TBM Council board of administrators contains executives from agencies equivalent to Intuit, Apptio, AIG, Cisco and Micron, among others.TBM Index
The TBM Council partnered with McKinsey & Co. to extend the TBM Index, which acts as a standardized benchmark evaluation. It’s designed to assist companies account their corporate ambiance to contemplate what TBM aspects they already use, which ones fabricate the biggest Have an impact on and which of them the industry may undertake to improve TBM.
“The survey assesses a holistic set of capabilities that deserve to breathe in vicinity to manipulate the company of IT. These comprise your IT operating mannequin, provider orientation, corporation, tools and management capabilities. The survey additionally evaluates the pecuniary Have an result on and delight from TBM,” in response to the TBM Council.
The index become developed after conducting interviews with TBM leaders and via gathering benchmarking information from greater than 250 organisations in North america, ecu and Australia. groups can comprehensive a 30-minute survey that compares your enterprise’ solutions in opposition t different organizations.TBM advantages
TBM is designed to aid IT leaders profit deeper perception into IT spending, budgets and resources. Spending is likely one of the greatest roadblocks for IT leaders who should justify bigger budgets to maintain legacy technology and to adopt fresh or imaginative technology in the future. TBM besides gives executives outside of IT an improved conception of how necessary the IT department is to the complete company. subsequently, businesses the usage of TBM are looking to align IT practices and priorities with industry desires to breathe sure the industry helps IT and vice versa.
in keeping with the TBM Council, the 10 core concepts of TBM comprises:
In a case contemplate at on JP Morgan Chase, the industry wanted to shift perception of IT as “an expensive enigma with itsy-bitsy relation to enterprise price” by means of integrating IT into the busines. TBM become embraced to give extra perception into each industry unit and the route their technology choices influence the monetary route of the company. The IT fork now suits into the company and executives Have a much better realizing of how funds is spent on know-how and IT managers can function their fork affection any other industry leader. finally, TBM elevated transparency for software and infrastructure features costs, improved visibility into cloud capabilities and helped the industry “embed TBM into the decision-making DNA of the enterprise,” based on the case examine.
in accordance with a TBM case anatomize on Washington State, the federal government spends $90 billion a year on IT, at minimal, and very nearly 75 % of that cost goes in opposition t regular renovation of current techniques. TBM has been carried out at a situation degree in Washington with coordinated efforts between federal businesses, the CIO council and the office of administration and funds (OMB). It’s opened verbal exchange between CFOs, CIOs, acquisition professionals and non-IT cadaver of workers and allowed IT leaders to more advantageous justify technology charges. a short checklist of benefits for Washington situation comprises more desirable records, modernization, evidence of IT’s price, deeper analytics and less difficult reporting.TBM education and certification
The TBM Council presents a TBM executive foundation Certification alongside a course that covers every thing you deserve to know about TBM. It’s advised for heads of IT finance, TBM application administrators, contributors of the office of the CIO (OCIO), IT vice presidents, senior FP&A gurus, IT software and portfolio administration (PPM/PMO) leaders, carrier administration leaders, IT approach and transformation specialists, senior IT assignment managers, IT governance and desultory management professionals and independent consultants proposing TBM, ITSM, IT4IT, GRC and linked features.
in order to obtain licensed you will want a bachelor’s degree or equal in industry administration, economics, finance, management advice methods, computer science or an analogous container. You’ll additionally need five years of full-time drudgery event in expertise, accounting, finance, internal audit, marketing or the identical department. Candidates should additionally post a letter of referral from a present or past supervisor or a different certified TBM executive. To preserve your certification, you're going to need to complete forty hours of carrying on with expert education each two years and pay the certification preservation price, which adjustments every year however certainly not exceeds $300.
the two-day in-grownup direction expenses $1,495 and is offered throughout the 12 months at distinctive places across the country. on the conclusion of the path you’ll Have the opening to engage the certification examination online, but you’ll deserve to pay an extra $195 charge.
ESPOO, Finland, Jan. 14, 2002 (PRIMEZONE) -- TietoEnator is one in every of two Swedish organizations permitted to certify testers in accordance with the ISEB groundwork certificates for utility testing. The ISEB examine working towards may breathe provided in Sweden and Norway from January.
TietoEnator has its personal examine academics and presents the direction to customers and personnel. it's a 3-day direction, and at the conclusion of day three the contributors can resolve to engage an exam and obtain the ISEB-certification.
- they now Have seen an expanding require for certified testers, and because there isn't any Swedish commonplace for check, they Have chosen to give the ISEB basis certificate, says Thomas Klarbrant, Managing Director of TietoEnator test solutions.
ISEB (information systems Examination Board) is a division within BCS (British computing device Society). ISEB offers certifications inside a number of different IT areas. The purpose of ISEB is to elevate the requirements in the IT enterprise and to assist competence development.
For additional information, gladden contact: Kennet Osbjer, TietoEnator examine options, Sweden, +forty six 706 24 65 33 Marit Saelemyr, TietoEnator Consulting AS, Norway, +forty seven 553 64468
With over 10,000 personnel and annual web income of EUR 1.1 billion, TietoEnator is a number one industry enterprise of towering value-added IT capabilities in Europe. TietoEnator specializes in consulting, structure and hosting its consumers' company operations within the digital pecuniary system. The community's services are based on a combination of abysmal business-particular skills and newest information expertise. www.tietoenator.com
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This tips was delivered to you by route of Waymaker http://www.waymaker.webTietoEnator, Espoo TietoEnator verify options, Sweden: Kennet Osbjer +46 706 24 65 33 TietoEnator Consulting AS, Norwa: Marit Saelemyr +forty seven 553 64468
Espoo, FINLANDTietoEnator, Espoo TietoEnator verify options, Sweden: Kennet Osbjer +46 706 24 65 33 TietoEnator Consulting AS, Norwa: Marit Saelemyr +forty seven 553 64468
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Adelle McIlroy, GTSI Corp.
IT Reseller Takeaway: In fraction one and two of their ITIL and ITSM podcast sequence -- ITSM and ITIL basics and ITIL service champion respectively -- Adelle McIlroy of GTSI Corp. identified the best ITIL certification for channel professionals planning to specialize in ITIL service support. The following tip was excerpted from the podcasts.There are three levels of certification available for individuals who are interested in structure and demonstrating their ITIL knowledge.
The first smooth is the Foundation level. It requires a basic understanding of the ITIL service champion service delivery set and some appreciation of the additional core material.
The second is Practitioner level. A Practitioner is a specialist in the design and execution of processes, and the examination for that focuses on the understanding and application of a specific bundle or subset of closely associated processes.
The highest smooth is the IT Service Manager level. The Service Manager is often responsible for the setup and implementation of ITIL in an organization. They are very experienced professionals and are typically involved in managing service management projects.
If you mode to provide ITIL service support, the most relative practitioner certification is the ITSR: ITIL Practitioner champion and Restore Specialization.
This certificate establishes the practitioner's erudition of the service desk function, as well as incident management and project management processes.
To achieve the certification, a candidate must first complete the Foundation certificate and achieve that credential. Once they've completed that they Have to engage approved coursework and complete three practical assignments which are submitted for approval. A big number of training providers are actually qualified and authorized to present the material, so it's usually readily available.
Finally, the candidate takes a two-hour examination on the subject of service desk, incident management and problem management. If the candidate passes and is granted the certification, they are entitled to wear the ITIL blue badge, which is usually in the form of a lapel pin.
About the author: As senior manager for cyber security and enterprise software for GTSI Corp., Adelle McIlroy's key responsibilities comprise taking successful techniques and technologies from the private sector into public sector environments. A 15-year veteran of the information technology sector, she has sustain comprised of hands-on technical, management and consulting sustain in both services organizations and pecuniary services. She received her Bachelor's degree in mathematics and physics from the University of Miami, and has held the following certifications during her career: CISSP, CISA, CBCP; and MCSE.
This chapter discusses the service management processes specified in the Microsoft Operations Framework (MOF) and Information Technology Information Library (ITIL) supported by System center Service Manager, including Incident, Problem, Change, and Configuration Management.This chapter is from the book
The focus of this chapter is to relate the goals and objectives, key terminology, concepts, and activity workflows of the processes listed above, because they are the ideas behind the functionality found in Service Manager. Understanding these ideas is faultfinding to ensuring a successful implementation that provides the intended value to the business, for several reasons:
This chapter includes a high-level mapping of MOF and ITIL concepts to Service Manager, but particular implementation guidance is left for subsequent chapters.
Service Manager is different from Microsoft's other System center products. It is more affection SAP, which encodes industry processes in software. For Service Manager, those processes are a subset of the service management processes of MOF and ITIL: Incident, Problem, Change, and Configuration Management. That is why an understanding of MOF and ITIL is particularly useful for Service Manager, and why getting plenary value from the product requires not only adequate technical erudition but besides an preempt smooth of erudition of the processes the Service Manager product supports.
The sections that succeed relate what MOF and ITIL are, the value they provide, and how to obtain started with them in the context of implementing Service Manager.MOF and ITIL Are IT Service Management Frameworks
Both MOF and ITIL are service management frameworks. Service management is the concept of organizing and presenting Information Technology (IT) to the industry as a set of services. MOF and ITIL employ a set of interrelated terminology, concepts, and process workflows based on best practices for supporting and delivering services to the customers and users. MOF and ITIL are models for how to dash IT as a service provider (as opposed an IT organization that is technology centric and views itself and conducts its industry primarily as one that cares for and feeds technology).
MOF and ITIL are written guidance specifying how to organize and manage around a set of services to optimize value for customers and users of those services. An huge corollary to this blueprint (at least for the IT organization) is that to consistently and sustainably provide the levels of service the industry needs, IT must Have the wherewithal it requires to deliver those services consistently. The end here is to execute something pleasant both for IT and the customers and users it serves.
Here is an illustration of how an IT organization's approach will disagree if they are technology centered versus service centered:
This is more than just semantics. A messaging service consists of Microsoft Exchange along with a number of other associated components and mechanisms such as service smooth agreements (SLAs) required to consistently deliver a service to customers and users at the expected levels of quality. These things might breathe missed or depart unmanaged when the focus is just on the technology, and might then result in an overall lower trait of service.
Think about the contrast between how a company that offers messaging as a service over the Internet and how a traditional IT shop offers it, and you start to obtain the blueprint of service management. If you are provisioning messaging over the Internet, you must
Why might an internal IT shop want to adopt such a model? For the identical reasons a vendor would:
Put another way, organizing around services helps you avoid overcommitting—for example, to providing five nines (99.999%) of availability on a network technology that can provide only 99% uptime. Organizing around services forces you to mediate through what people, processes, and technology are required for each service to meet its objectives and to staff and procure accordingly (or, with express agreement from your customer, to back off to a lesser service with lower service levels).
The blueprint is that each service is managed for value individually and that IT can fabricate express and strive to allot in position and maintain the resources required to consistently make, and keep, pleasant commitments. A related blueprint is that the focus keeps the discontinue in mind (the service itself: what is provided and to what service level) rather than the means (the particular technologies chosen). This separation of ends and means is vital in allowing both IT and the organization it serves to Have the smooth of agility modern businesses require. This is the essence of any IT management framework, which is as follows:
Organizing around services brings together what the customer needs (the features and the levels of service) with the technology wherewithal required to deliver on that need consistently. In the end, your direct with service organizations is to breathe able to say, with confidence, "Yes, Mr./Ms. Customer, this can breathe done, and this is what it costs." A service management framework helps you obtain there because it provides the set of concepts and constructs that drudgery together to fabricate it happen.
One such useful service management construct is the service map. Service maps provide a graphical route to define the components and dependencies of a service that are inputs into the service catalog and SLAs for the service. Microsoft, via service maps, provides a mighty start with IT Service Management (ITSM). These maps are logical diagrams of services, which are useful for understanding and communicating the components that fabricate up services and how they relate to one another. They provide documentation of architecture, are useful in troubleshooting, and function as a basis for automating services and their associated monitoring and control processes. For example, you can engage a service map and translate it into a distributed application in Operations Manager (OpsMgr). This is described in Chapter 9, "Business Services."
The colossal pot of MOF and ITIL is that organizing around and managing to a set of services is a superior route to provide value to customers.
Imagine two IT organizations with the exact identical resources—IT infrastructure, applications, people (including vendors and suppliers), money, agreements, contracts, documents, and anything else needed to deliver an IT service—yet with widely different results in terms of the value they create for their customers. What makes the contrast in their results? A key factor is how they organize themselves and manage the distinguished things (what they do, manage, and deliver), including the processes they follow, how they utilize knowledge, the people they have, and how they leverage them to create value in the form of goods and services.
MOF and ITIL specify, among other things, that IT service providers should
Create a service catalog (see http://blogs.technet.com/b/randyy/archive/2005/07/25/408206.aspx).
A service catalog entry is a service description that helps communicate what the service is, what it costs, and how performance is measured. Table 3.1 is a portion of a service catalog entry for messaging for a fictitious company (Odyssey.com).Table 3.1. Service Catalog Excerpt (Adapted from MOF Job Aid "SIP Service Catalog")
Odyssey's IT department hosts the entire messaging service infrastructure, enabling Odyssey employees to transmit and receive email and to synchronize their drudgery schedules.
This service is funded as fraction of Odyssey's IT operational budget. The service benefits sum users by providing a centralized facility for synchronizing data from Microsoft Outlook, email filtering and caching, web-based access to email, and free/busy schedule synchronization.
The Human Resources (HR) division is the industry owner for this application.
This service is available to sum regular employees of Odyssey, at sum locations worldwide. Each data center has a Microsoft Exchange server that provides for the servers at that location, and each of these servers is connected to the corporate backbone for data synchronization.
Service Initiation Contact
Service is initiated by the HR department for each fresh employee given approval to utilize company's email.
Internet communication facilities, VeriSign security certificate services.
Service desk/incident management.
Application availability and metric reporting.
Hours of service.
Tier 2 escalations and proactive root-cause analysis.
Change management and control.
Security protection: intrusion detection, locked-down security policies.
Internet-specific security protection: antivirus, antiphishing, antispam.
Additional service features.
Proactive health monitoring.
Nightly server data backup.
Define service levels in SLAs.
An SLA is an agreement between an IT service provider and customer specifying the service, service smooth targets, and provider and customer responsibilities. Table 3.2 is an illustration of service trait measurements and performance targets excerpted from "MOF Job Aid - Service smooth Agreement," available from Microsoft.Table 3.2. SLA Excerpt
Service trait Measurements
Service availability percentage
Percent of time the application is available during gardenvariety schedule minus the impact time from any scheduled or unexpected events
Incident resolution time
Time between recording and resolution of an incident:
X% of transactions of ilk Y to breathe completed within Z minutes or hours or days.
Example: 95% of sum Priority 1 email incidents are resolved within 30 minutes.
Root-cause analysis reports
Production of reports describing root antecedent of a particular incident or problem
Timeframe for report to breathe delivered.
Example: 100% of sum root-cause analysis reports will breathe delivered within 24 hours of when the incident occurred.
Review of service to determine whether any changes are required
% of reviews to breathe completed.
Although this version of Service Manager does not champion service catalogs or SLAs, it is distinguished to understand what they are because they are at the center of the service management ecosystem that Service Manager supports.
You can obtain examples and templates for service catalogs, SLAs, and other service management mechanisms in the "MOF Job Aid" collections, available for download from Microsoft.Determining the Value of MOF and ITIL
MOF and ITIL terminology, concepts, and mechanisms are embedded in Service Manager, and the product supports service management services and processes. This is one very pleasant intuition to supervision about MOF and ITIL. However, there are other reasons, which are distinguished for you to account as a basis for understanding and articulating the value the product can bring (and to whom). What is in it for you, your team, your IT organization and its suppliers, your customers and discontinue users, and the business? account WIIFM (What's In It For Me?) for MOF and ITIL for sum stakeholder audiences: the IT individual contributor, the IT team, the IT organization, its suppliers, its customers and discontinue users, and the industry as a whole:
Table 3.4 compares MOF and ITIL along a number of key dimensions. You can utilize it as a starting point for determining where to invest your time in learning more about these frameworks.Table 3.4. Comparison of MOF and ITIL
Form factor and cost
Publication. MOF is available for free download.
Publication. ITIL publications are available in book form and a variety of other formats for purchase.
Training and certification
Both MOF and ITIL Have training and certification paths. MOF is limited to one course and certification at the Foundation level.
ITIL has a Foundation-level certification, along with Intermediates, sum the route up to Expert- and Master-level certification.
Mapping to generally accepted IT management frameworks
Both MOF and ITIL provide mapping to other generally accepted IT management frameworks, including each other as well as ISO 20000 and COBIT. Both champion these generally accepted frameworks and even provides a map to them. So, you can breathe assured that what you execute with MOF and ITIL will not breathe out of line with other frameworks.
Cost, features, restrictions
MOF is free to download and use, and includes not just guidance but besides examples and templates, with creative commons licensing.
ITIL is owned by the U.K. Office of Government Commerce, with associated restrictions and costs for use.
Writing style and purpose
MOF is written in a checklist, prescriptive style, to breathe applied directly. It features clear outcomes, key questions, inputs, outputs, goals, and measures in a concise, material checklist style. This is a refreshing departure from more academic treatments of service management ideas.
ITIL is written in a textbook style, describing service management activities, deliverables, processes, functions, roles, key concepts, and models, with comprehensive coverage and many more pages of core content than MOF.
MOF provides navigation into Microsoft's service management assets—the additional guidance, training, solution accelerators, services, and products—that back you implement service management concepts on the Microsoft platform and the products and technologies that fabricate up that platform. Because the Microsoft platform is a key fraction of most IT shops, you need to understand what Microsoft has to offer, and MOF helps organization these assets so that you can quickly discover, grasp, and apply them.
ITIL is technology agnostic.
Content (processes, functions, and management reviews)
MOF covers a set of processes and functions, and includes management reviews, as driven by Microsoft's ecosystem of customers and partners
ITIL includes processes and functions as driven by the membership of the IT Service Management Forum (itSMF), the ITIL user group.
The conclusion here is that although there are differences between ITIL and MOF, and to some extent because of these differences, some erudition of both MOF and ITIL are necessary as background and context for a successful Service Manager implementation.Getting Started with MOF and ITIL
This section outlines some ideas and resources for getting started with MOF and ITIL. Once you Have a clear vision of what you want to execute with MOF and ITIL, it is distinguished to know how to obtain started.
Take the following steps to obtain started with MOF (additional information available at http://www.microsoft.com/mof):
Here are some ways to obtain started with ITIL:
MOF and ITIL specify a set of IT processes deemed necessary to ensure consistent trait of delivery of IT services. The core set of processes minister to breathe those most closely associated with discontinue users (that is, the processes that if missing or broken minister to elicit earsplitting complaints most quickly). This version of Service Manager supports the most distinguished discontinue user-facing processes: Incident, Problem, Change, and Configuration Management.
The following sections contend these processes, looking at the following for each process:
The key decisions to fabricate when implementing the processes comprise people and process decisions that in some cases sit outside the Service Manager tool and in other cases drive configuration values for the tool.
As companies strive to become digital enterprises, they need to fabricate the best utilize of their existing assets and infrastructure, while introducing fresh technology and tools that drive the industry forward. ITSM is one of the key digital accelerators that deliver improved performance, higher availability, and reduced risk, sum while optimizing IT costs. Modern IT operations Have to function in a continuous dev-ops model, manage numerous tools, and fabricate sense of sum the noise in an environment that lack any decipherable data and analytics to deliver modern applications that Have a intricate web of interdependencies across a distributed environment.
At Cisco, they observed the growing customer interest in ITSM/ITOM space since the announcement of ACI and quickly forged relationships with leading ITSM vendors affection ServiceNow, Cherwell and brought to market joint solutions to automate and streamline incident management, health monitoring use-cases while simultaneously structure a growing pipeline of customer deployments.
Today, they are proud to add BMC Remedy solution for Cisco ACI to this significant ITSM technology colleague ecosystem portfolio. This blog captures the essence of the solution and how it enables intuitive service management for the digital enterprise, on-premises or in the cloud.
BMC Remedy ITSM suite provides out of box ITIL service champion functionality, from architecture to integration and implementation to support. BMC Remedy ITSM has expeditiously established itself as one of the market leaders addressing IT transparency, springy and agile services, and efficient collaboration and reporting, aided by a single, central shared data model. Cisco ACI, an SDN based networking architecture, enhances industry agility, reduces TCO, automates IT tasks, and accelerates data center application deployments.
Organizations are increasingly looking to slice costs and find ways to optimize their IT investments. taut integration of the ITSM layers with underlying IT infrastructure helps organizations to not only optimize their IT infrastructure but besides helps them to streamline day to day IT operations.
BMC Remedy ITSM solution for Cisco ACI is a fully-automated policy-based enterprise service management solution that provides unique console visibility into your data center and delivers business-aware IT operations.
Cisco ACI’s open API seamlessly integrates with BMC Remedy’s comfort API and forms the foundation for the integration. The key solution component is the BMC ITSM App for Cisco ACI. The APIC facing interface of the App pulls necessary information from the APIC object database and passes it to BMC instance.
Figure: Architecture and utilize Cases of BMC Remedy ITSM – ACI solution
Major utilize cases covered as fraction of the ACI-BMC Remedy joint solution comprise CMDB enrichment, health and fault monitoring, and proactive incident management. With these ACI-BMC ITSM solution utilize cases, customers obtain unprecedented automation, visibility, and efficiency in their IT service management.
The solution brings a lot of value to the customer, including:
Single console visibility: The solution keeps track of the entire ACI fabric and passes that information periodically to BMC Remedy CMDB thus providing an accurate and up to date picture of the underlying infrastructure. This in-depth visibility allows admins to fabricate more informed decisions and manage the data center infrastructure efficiently.
Healthy Data Center: Faults and submerge in health scores in the ACI fabric triggers automatic ticketing workflows in BMC Remedy and further provides admins with the sum the material information needed for troubleshooting. With sum the workflows happening in near real-time, IT teams can quickly identify the root-cause and remedial solutions leading to a drastically reduced MTTR.
Proactive Incident Management: With Cisco ACI keeping an up-to-date view of service-aware infrastructure and informing BMC Remedy ITSM suite about any disruptions and outages, IT operations teams respond more proactively to incidents. Further, the user can utilize BMC Remedy Problem management workflows and record recurring problems and associated solutions in the Known mistake DB (KEDB) structure a moneyed repository of past incidents and actions thus creating a proactive incident management system.
As customer adoption of ACI-BMC Remedy ITSM suite becomes widespread, they will continue to explore newer use-cases to address IT operational pain-points.
If you betide to breathe at Cisco Live Orlando (June 11 -14), gladden swing by Datacenter world of solution demo pods to obtain a near view of how Cisco ACI works with their ecosystem partners and ITSM in particular. They Have a mighty line up of technical experts at the note to relate Cisco ACI- BMC Remedy ITSM integrations and besides hands-on demo session showcasing how these integrations drudgery in real life utilize cases.
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