920-178 exam Dumps Source : Nortel Contact center Rls. 7.0 Sales(R) Engineering
Test Code : 920-178
Test appellation : Nortel Contact center Rls. 7.0 Sales(R) Engineering
Vendor appellation : Nortel
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TSX : NTOTC Bulletin Board : NRTLQ
March 25, 2009 06:00 ET
enterprise tactics blend with Communications to enhance income, lower expenses and augment customer delight
OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a number of unusual contact center products and capabilities arming cutting-edge companies with probably the most superior capabilities obtainable. Heading up the brand unusual offering is Contact middle 7.0 adopted via enhancements to Nortel's interactive voice response answer, the Interactive Communications Portal (ICP) and introduced functionality to the business's Agile verbal exchange environment (ACE) platform.
incredibly resilient and redundant, Contact middle 7.0 is a local SIP-based mostly respond with tightly integrated unified communications (UC) capabilities and tons of of recent elements, together with integration with Microsoft workplace Communications Server (OCS) 2007. As a Microsoft Gold certified partner, Nortel is diagnosed for demonstrating the maximum degree of competency and edge in designing, integrating, and assisting Microsoft technologies.
"Nortel is doing resourceful issues within the consumer contact market and their manner for making it basic to coalesce functions with enterprise tactics is right on the mark," talked about Steve Lemak, vice president of IT, excelleRx, a Nortel contact center consumer and company of treatment administration for the hospice market. "They breathe mindful what has to breathe executed to aid companies relish ours reduce fees and pace their potential to greater serve their customers."
"These bulletins underscore Nortel's focal point on offering advanced client pervade solutions that not handiest simplify industry system and software integration but moreover spotlight Nortel's persisted dedication to bring cutting edge capabilities to their purchasers," observed Ravi Chauhan, established supervisor, Communications Enabled company options, Nortel.
Key facets of Contact center 7.0 include:
- Open Interfaces - in addition to the openness delivered by means of SIP, Contact core 7.0 provides open application Programming Interfaces the usage of a functions Oriented structure (SOA), which allows integration of the contact core into a company's company applications and methods. With internet carrier interfaces for queuing, laptop Telephony Integration (CTI), and database integration, a industry can automate workflow between front and again office purposes to eradicate tedious pilot strategies.
- UC within the Contact center - With Contact middle 7.0 and Microsoft OCS integration, it's handy for valued clientele to engage with a company using quite a lot of modes of communication. This entertaining integration offers a single, unified agent computer interface for inbound/outbound voice, email, internet chat, and rapid messaging. for example, Contact center 7.0 can intelligently route customer contacts to purchasable agents the usage of SIP-primarily based presence. brokers can moreover utilize presence to without retard verify which of their specialists is accessible to uphold with a consumer request, enabling first contact decision.
- Predictive Outbound Dialing - usually offered as a sunder utility, Nortel has completely integrated this know-how within Contact center 7.0 to enhance the efficiency of brokers with the aid of enabling the device to intelligently call when an agent will spin into attainable and region an outbound summon to coincide with their availability. And, since it is built-in with Contact core 7.0, reporting and management are seamless.
- provider creation environment (SCE) - Contact middle 7.0 additionally features a graphical 'drag and drop' tool that takes the determine of contact middle and self-carrier workflow creation. With SCE, the workflow orchestration between diverse applications is simplified using open, web services interfaces, which reduces the pervade and hasten of deployment. Nortel estimates utilize of this tool to breathe 5 times faster than typical workflow introduction methods.
- capabilities - Contact center 7.0 solution is complemented by means of an enhanced set of recent services spanning every bit of facets of contact core operations. These encompass: Consulting and Design; building and Customization; Implementation and Integration; control and renovation; and Optimization features.
For more particulars, consult with http://www.nortel.com/options/ccvp/collateral/nn124079.pdf
in addition to the Contact center 7.0 solution, Nortel is moreover making improvements to its ICP offering with duty Pack 1. Enhancements include outbound detection for discerning between an individual and an answering computer; co-home of the gradation speech server, eliminating the necessity for a sunder server; and extension of SIP CTI interworking to assist Avaya AES.
"To appellation a brand unusual product subsequent-gen has become cliche, however Nortel has truly do its Interactive Communications Portal in a category through itself in terms of imaginative design, openness, interoperability requirements assist and ease-of-use," illustrious Joe Outlaw, major contact core analyst, Frost & Sullivan. "lengthy-time market leader Nortel demonstrates with ICP, it is committed to bringing leading solutions to the market."
Nortel moreover continues to pursue an open application environment adding here functionality as fraction of ACE liberate 1.2:
- improved pilot of Microsoft OCS 2007 for enhanced presence capabilities (e.g. telephony presence) throughout heterogeneous PBX environments;
- Integration with IBM Lotus Sametime customer eight.0.1 for click on to conference and more desirable presence capabilities;
- And, services for application customization, prototyping, and customized software construction.
"more and more agencies are discovering that having the capacity to automate features and methods, whereas having diverse channels of communication obtainable, can enrich efficiencies, reduce operating prices, and construct client loyalty," referred to Joel Hackney, president, enterprise options, Nortel. "UC-enablement is clearly the route ahead and they fill now provided an smooth roadway for their shoppers to attain this purpose."
With Nortel contact centers handling more than 200 million calls a day, the enterprise offers the broadest application portfolio, including contact center, self-carrier, superior speech, and group of workers optimization options. It moreover adheres to an open, dealer-agnostic manner that allows for primary integration of the UC experience across functions and devices complemented with the aid of a wealthy features celebrate that may customise options based on a client's captivating company wants.
Nortel is a diagnosed leader in supplying communications capabilities that beget the pledge of enterprise Made fundamental a reality for their consumers. Their next-technology applied sciences, for each service provider and commercial enterprise networks, uphold multimedia and business-important applications. Nortel's technologies are designed to succor eliminate cutting-edge obstacles to effectivity, hasten and efficiency by means of simplifying networks and connecting americans to the suggestions they want, once they want it. Nortel does industry in additional than one hundred fifty nations everywhere. For greater information, talk over with Nortel on the internet at www.nortel.com. For the newest Nortel news, search recommendation from www.nortel.com/information.
definite statements in this press unencumber might moreover comprise words equivalent to "may", "expects", "may additionally", "anticipates", "believes", "intends", "estimates", "targets", "envisions", "seeks" and different equivalent language and are regarded ahead-looking statements or information below applicable securities legislations. These statements are in line with Nortel's latest expectations, estimates, forecasts and projections about the working atmosphere, economies and markets by which Nortel operates. These statements are domain to critical assumptions, dangers and uncertainties, that are problematic to prophesy and the actual sequel could breathe materially sunder from these meditated in ahead-searching statements. For more information with respect to certain of these and other elements, discern Nortel's Annual file on Form10-k, Quarterly stories on contour 10-Q and other securities filings with the SEC. until in any other case required with the aid of applicable securities legal guidelines, Nortel disclaims any aim or responsibility to supersede or revise any ahead-looking statements, even if because of unusual counsel, future hobbies or in any other case.
(1)Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
Use of the phrases "associate" and "partnership" does not testify a legal partnership between Nortel and some other birthday party.
TORONTO, Jul 15, 2009 (M2 PRESSWIRE by artery of COMTEX) -- five unusual commercial offerings for the Nortel* [OTC: NRTLQ] and Microsoft creative Communications Alliance (ICA) fill been brought on the Microsoft worldwide associate convention. the brand unusual solution applications are tailor-made to the selected wants of organizations to deliver the simplicity and more desirable velocity of operations enabled via unified communications. the unusual technologies permit corporations to know massive productiveness sterling points and operational efficiencies that provide a aggressive part.Nortel has skilled giant success deploying Microsoft telephony solutions for global businesses as fraction of the Microsoft voice pilot program. the unusual industry presents exhibit the persevered innovation, investment and dedication to the ICA relationship.
"Transitioning to a unified communications atmosphere doesn't should breathe advanced, and these unusual ICA options are designed to provide an easy, in your price sweep talent for groups to beget that transition," mentioned Craig Schuman, director of enterprise evolution and manner for the unified communications group at Microsoft. "Nortel's dedication to proposing unified communications solutions that combine with ease with Microsoft office Communications Server and Microsoft exchange Server has been a key factor in the success of the imaginative Communications Alliance." "Unified communications purchase company operations to a brand unusual realm," stated Joel Hackney , president, industry options, Nortel. "CXOs are realizing a brand unusual frame of sarcasm - one that goes past enterprise continuity and extends into realm of enterprise possibility. ICA options carry the capabilities that enable this primary shift. companies can not stand noiseless during this atmosphere, and wish every expertise obtainable. Nortel and Microsoft are providing the talent to recognise that potential directly, holistically and economically. Being the accurate Microsoft accomplice is of key magnitude to offering these capabilities to their valued clientele - and they discern forward to nurturing the connection in the years ahead." unusual solution Bundles deliver UC foundation The five unusual industry choices for the ingenious Communications Alliance are designed to hasten up deployment and simplify the transition to unified communications. The built-in packages reduce the barrier to entry, simplify their buy and deployment, and provide a value-beneficial capability to deem the technology to prove their price within the customer's networking environment. unusual solution bundles consist of: - SIP Contact core 7.0 + Microsoft office Communications Server: The Contact middle 7.0 unlock brings unified communications into the contact center via its integration of OCS2007 presence skill, proposing the means to automatically contact the applicable discipline matter expert resulting in greater first summon resolution rates.
- net functions: centered at corporations with 100-500 clients, this solution contains UC capabilities that permit seamless consumer event with presence and click on-to-name into different company applications and techniques.
- commercial enterprise Lighthouse: This offering gives a price-helpful alternative for the big enterprise to purchase skills of the greater productivity that unified communications gives. The present includes deployment capabilities to permit UC integration, including workplace Communications Server Voice and Conferencing and Microsoft trade Voicemail for deployments of greater than 2,000 users.
- industry Mini Lighthouse: This offering provides a value-advantageous option for the wee industry to purchase talents of the enhanced productivity that unified communications provides. The present contains deployment features to enable UC integration, workplace Communications Server Voice and Conferencing and Microsoft exchange Voicemail for deployments nascence at 250 users.
- UC Conferencing: for terribly enormous-scale conferencing capabilities, this kit provides a price-helpful alternative for organisations to purchase abilities of the superior productivity that unified communications offers through Microsoft office Communications Server 2007 unlock 2. The present includes consulting and the needed deployment functions to enable the workplace Communications Server conferencing capacity for not less than 500 users.
New valued clientele force Momentum besides the 1,300 ICA client wins over the three 12 months settlement between the companies, Movares and SQLSoft+ are probably the most recent clients to know the benefits of deploying ICA options.
"We anticipate a mercurial ROI on this deployment," stated Steve Brugger, president, SQLSoft+. "we're realizing reductions of 30 percent every month on decreased cellphone and facts expenses alone. Their overseas employees live linked transparently and fill every bit of however eliminated their mobile phone prices when contacting their US office. in view that they had already deployed ECALS on the client machines, their customer hardware expenses had been restricted to economical USB handsets, which were one-third the expense of most IP phones. Being capable of flee their historical and unusual cell systems in parallel during deployment made for a very quickly practicing and adoption cycle in addition to a spotless cutover. The conferencing facets fill moreover reduced their charges." SQLSoft+ chosen Nortel knowledgeable capabilities to uphold implement the solution. Nortel is a Gold licensed methods integrator for Microsoft UC solutions.
Peter Dubbelman, senior IT consultant, Movares, an engineering consultancy industry primarily based in the Netherlands observed, "We chose Nortel on account of their collaboration with Microsoft, as this provided a low risk and seamless integration for Unified Communications with their latest Microsoft ambiance. Their purpose changed into to enable working anywhere anytime, the utilize of built-in voice and information capabilities on each computer systems and smartphones. After the pilot, ninety six percent of their personnel would not want to retrograde back to their obsolete equipment, and scaling as much as the complete industry yielded lots of compliments for their ICT branch." "Nortel is noiseless a stalwart Microsoft colleague and is committed to the success of ICA as a artery to assisting their customers resolve their enterprise complications," mentioned Susan King, chief, inventive Communications Alliance, Nortel. "we've sharpened their execution with a focus on providing vital utility and features to augment Microsoft's unified communications providing. These unusual capabilities are assisting their consumers streamline and truncate their operations by artery of extending their unified communications capabilities deeper inside their organization's company functions and strategies." About Nortel Nortel provides communications capabilities that beget the pledge of industry Made primary a reality for their valued clientele. Their next-generation applied sciences, for both provider company and enterprise networks, pilot multimedia and business-critical applications. Nortel's technologies are designed to succor dispose of present day barriers to efficiency, pace and efficiency by simplifying networks and connecting people to the counsel they need, after they want it. For greater information, argue with Nortel on the web at www.nortel.com . For the newest Nortel information, visit www.nortel.com/information .
definite statements in this press unlock may additionally include phrases comparable to "might", "expects", "may also", "anticipates", "believes", "intends", "estimates", "goals", "envisions", "seeks" and different equivalent language and are considered ahead-searching statements or tips beneath material securities legislation. These statements are based on Nortel's present expectations, estimates, forecasts and projections in regards to the working atmosphere, economies and markets wherein Nortel operates. These statements are domain to critical assumptions, dangers and uncertainties, which can breathe involved to call and the specific outcome can breathe materially diverse from these reflected in forward-searching statements. For additional info with recognize to certain of these and different elements, discern Nortel's Annual report on Form10-ok, Quarterly experiences on kind 10-Q and other securities filings with the SEC. until otherwise required by artery of material securities laws, Nortel disclaims any aim or duty to supersede or revise any forward-looking statements, even if as a result of unusual information, future routine or in any other case.
*Nortel, the Nortel brand and the Globemark are logos of Nortel Networks.
Use of the phrases "companion" and "partnership" doesn't testify a legal partnership between Nortel and some other party.
CONTACT: Pat Cooper Tel: +1 425 450 7523 e-mail: email@example.com Greta Brown Tel: +44 (0)1628 432968 e-mail: firstname.lastname@example.org ((M2 Communications disclaims every bit of legal responsibility for tips supplied within M2 PressWIRE. statistics supplied by using named celebration/parties. further suggestions on M2 PressWIRE can moreover breathe bought at http://www.presswire.web on the worldwide net. Inquiries to email@example.com.
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As outlined in a outdated tip, corporations are enforcing IP telephony extra frequently on their data infrastructures. The accelerated deployment has created a necessity for certified IP telephony engineers to supply proven, foremost-of-breed expertise.
The IP telephony certifications Nortel presently offers are divided into 4 categories: aid specialist, Design expert, aid knowledgeable, and Design skilled. This tip discusses the Nortel uphold song.
The assist expert certifications are intended to pomp a person's talent to enforce, function, and troubleshoot a Nortel Networks IP Telephony answer. The uphold professional certification reflects a candidate with three to 6 months of adventure that may tackle pursuits technical issues of a common Nortel IP Telephony solution.
NNCSS - VoIP Succession BCM 3.0
This certification tests the capability to do into effect, operate, and troubleshoot the enterprise Communications manager three.0. This certification covers hardware, delivery-up, data and voice networking, functions, and troubleshooting the BCM. To slouch the certification, two exams fill to breathe successfully completed: technology requirements and Protocols for IP Telephony solutions, and Succession BCM three.0. The know-how standards and Protocols for IP Telephony options examination is an contour of convergence applied sciences.
NNCSS - CallPilot Rls. 2.0
This certification tests the capability to do in force, function, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and safety of a separate web page CallPilot device. To slouch the certification, two checks ought to breathe correctly completed: Meridian Database and CallPilot 2.0.
NNCSS - Symposium appellation center Server or Symposium summon middle Server installing and renovation
These two certifications test the skill to do in force, function, and troubleshoot the Symposium appellation center Server. both certifications cover hardware, application installing, administration, and upkeep of Symposium summon core Server four.2, Symposium net client 4.0, and Symposium specific three.0. however, the Symposium summon core Server certification additionally checks the structure, custom configuration and integration of the server. To flow either of those certifications, one examination ought to breathe correctly completed: Symposium appellation core or Symposium summon core setting up and preservation, respectively.
NNCSS - Symposium appellation middle TAPI/Agent or appellation core TAPI/Agent installation and renovation
These two certifications discern at various the potential to enforce, operate, and troubleshoot the Symposium summon core TAPI/Agent. both certifications cowl hardware, utility installing, administration, and maintenance of Symposium TAPI 2.three and Symposium Agent 2.three. although, the Symposium appellation core TAPI/Agent certification moreover checks the architecture, integration, and custom configuration of the TAPI/Agent. To slouch both of those certifications, one exam fill to breathe efficiently accomplished: Symposium appellation core TAPI/Agent or Symposium summon core TAPI/Agent Inst/leading, respectively.
NNCSS - Symposium express summon middle or Symposium categorical appellation core installation and upkeep
These certifications check the means to implement, function, and troubleshoot the Symposium express appellation center. each certifications cover hardware, software setting up, administration, and protection of Symposium categorical appellation middle four.2. although, the Symposium categorical appellation middle certification additionally assessments the architecture and integration of the appellation center. To slouch both of the certifications, one examination fill to breathe correctly accomplished: Symposium categorical summon center or Symposium categorical summon middle Inst and Maint respectively.
NNCSS - VoIP Multimedia communique Server (MCS) 5100 2.0
This certification assessments the skill to enforce, function, and troubleshoot the VoIP Multimedia communique Server (MCS) 5100 2.0. This certification covers installation of the hardware and utility, configuration, maintenance, and management of the Multimedia communication Server (MCS) 5100 2.0. To pass the certification, two checks ought to breathe efficiently accomplished: expertise standards and Protocols for IP Telephony options, and VoIP Multimedia conversation Server (MCS) 5100 2.0. The know-how requisites and Protocols for IP Telephony options exam is an contour of convergence applied sciences.
NNCSS - VoIP Succession a thousand/1000M Rls. three.0 DB Administrator
This certification checks the capacity to preserve and troubleshoot the VoIP Succession a thousand/1000M Rls. 3.0 DB Administrator. This certification covers the architecture, configuration, maintenance, and administration of the Meridian 1, Succession a thousand Rls. 3.0, and Succession 1000M Rls. 3.0 the usage of simple Alternate Route alternative (BARS) and community Alternate Route selection (NARS). To slouch the certification, two tests must breathe effectively completed: expertise necessities and Protocols for IP Telephony solutions, and Succession a thousand/1000M Rls. three.0 DB Administrator.
NNCSS - VoIP Succession one thousand/1000M Rls. three.0 installing and preservation
This certification exams the means to installation, configure, and preserve the VoIP Succession a thousand/1000M Rls. three.0. This certification covers the installation, structure, configuration, maintenance, and administration of the Meridian 1, Succession one thousand Rls. 3.0, and Succession 1000M Rls. 3.0, cyber web Telephones i2xxx, and Optivity Telephony supervisor (OTM) 2.1. To pass the certification, three exams ought to breathe efficaciously accomplished: know-how necessities and Protocols for IP Telephony options, and Succession one thousand/1000M Rls. 3.0 for Technicians, and Succession a thousand/1000M Rls. three.0.
The succor knowledgeable certifications construct on the expert's edge through demonstrating their talent to implement, operate, and troubleshoot an advanced Nortel Networks IP Telephony solution. The aid expert certifications replicate a candidate with six to 12 months of arms-on adventure with the skill to steer or uphold intermediate-degree personnel to retain complicated Nortel IP Telephony options.
NNCSE - CallPilot 2.0 Unified Messaging solutions
This certification exams the capability to enforce, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging solution 2.0. This certification covers the installation, administration, interoperability, safety, upgrade methods and feature usage for a multi web page CallPilot gadget. To circulate the certification, the candidate must first obtain their NNCSS - CallPilot Rls. 2.0. because of this, the CallPilot 2.0 Unified Messaging options necessity to breathe efficiently completed to acquire this certification.
NNCSE - Contact center
This certification assessments the capacity to enforce, operate, troubleshoot and optimize the Contact core items. This certification covers the candidate's capabilities on the Symposium summon center Server (SCCS)/Symposium express appellation center/Symposium net client, Symposium TAPI carrier company (TAPI SP), Symposium Agent, and the Symposium net core Portal. To circulate the certification, the candidate must first achieve their NNCSS - Symposium appellation center Server and the NNCSS - Symposium appellation center TAPI/Agent certification. subsequently, the Contact core exam ought to breathe efficaciously accomplished to obtain this certification.
NNCSE - IP Convergence Succession a thousand/1000M Rls. three.0
This certification checks the capability to set up, configure, retain, and optimize the VoIP Succession one thousand/1000M Rls. three.0. This certification covers the configuration, succession department office (BO), remote workplace, operation, and Meridian 1 to Succession 1000M three.0 migration strategies for the Succession a thousand/1000M Rls. 3.0, internet Telephones i2xxx, remote workplace 91xx, and Optivity Telephony supervisor (OTM) 2.1. To slouch the certification, the candidate should first gain their NNCSS - VoIP Succession CSE one thousand Rls. 2.0 or the VoIP Succession one thousand/1000M Rls. 3.0 installation & protection certification. as a result, yet another extra difficult edition of the Succession a thousand/1000M Rls. three.0 exam necessity to breathe efficaciously accomplished to achieve this certification.
within the IT trade, certifications are a artery to validate an individual's potential within a distinctive enviornment. The above Nortel IP Telephony certifications are one of the most tools that may exhibit the capabilities of an IP Telephony aid professional. These certifications couldn't exchange years of industry adventure, but they Do provide the basis to pilot and manage Nortel Voice over IP solutions.
The subsequent tip will talk about Nortel's Design IP Telephony certification music.
Richard Parsons (CCIE#5719) is a supervisor of knowledgeable services for Callisma Inc., a wholly owned subsidiary of SBC. He has developed a superior foundation in networking ideas, superior troubleshooting, and monitoring in areas reminiscent of optical, ATM, VoIP, routed, routing, and storage infrastructures. prosperous resides in Atlanta GA, and is a graduate of Clemson college. His history contains senior and most significant consulting positions at alien network capabilities, Lucent, and Callisma.
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THE 50 STATES<@VM>THE 50 STATES: Maine to WyomingWhat's up in your agency?
For governments east of the Mississippi, summon 301-650-2225 or e-mail firstname.lastname@example.org . For those west, summon 301-650-2238 or e-mail email@example.com .
FRINGE BENEFIT. Alabama Industries for the Blind, which manufactures and distributes office and janitorial products, has logged an upsurge in calls to its toll-free sales number since it created a Web site for electronic commerce six months ago. AIB officials voice sales through the Web site itself fill been moderate, but that the project has paid off in generating marketing attention for the state-owned business.
The Web site, at www.aib-aidb.com , runs under Microsoft Windows NT 4.0 on a 200-MHz Dell Pentium with128M of RAM. The site was created with Microsoft FrontPage. The e-commerce functions of the Web site are carried out by Intershop Communications Inc.'s Enfinity 1.0 Developer Edition.www.state.ak.us/local/akpages/ADMIN/dmv/AFOwebCam.htm , via File Transfer Protocol.
ONLINE AND IN LINE. 'Check the wait before you go!' is the admonition from the Motor Vehicles Division about its unusual online DMV line cam.
DMV officials pointed an Axis 200-plus Web camera from Axis Communications Inc. of Boston at the customer line in the DMV's Dowling Road office in Anchorage.
The Web server-cum-digital camera runs Linux and sends images to the DMV Web site, at www.state.ak.us/local/akpages/ADMIN/dmv/AFOwebCam.htm , via File Transfer Protocol.
SAGE SYSTEMS. The School Facilities Board is overseeing the purchase of 30,000 computers for Arizona schools under the Students First law passed this spring. The $50 million hardware and software buy aims to reduce the student-to-computer ratio to 8-to-1 by the cessation of the next school year. situation officials rate the cost of networking the schools at $100 million.
The board has posted its technical requirements for systems that individual schools will order at www.sfb.state.az.us/sfb/sfbpub/selected_computers.htm .
For example, the board offers 100 percent reimbursement to schools ordering 600-MHz Pentium IIIs with 64M of RAM, 20X CD-ROM drives, 8M of video RAM, 10G hard drives and a software selection including Microsoft Office. The program moreover subsidizes optional configurations.
RAZORBACK GEOGRAPHY. The Department of Information Services expects next month to discern results from a geographic information system project called Mapping Arkansas' Information Network.
The MAIN project used ArcView from the Environmental Systems Research Institute of Redlands, Calif., Geomedia from Intergraph Inc. of Huntsville, Ala., and MapInfo GIS software from MapInfo Inc. of Troy, N.Y.
CHOWCHILLA REDEMPTION. Through a program called Joint Venture, inmates at the nation's largest women's prison are providing computer components to businesses. Women at the Central California Women's Facility in Chowchilla assemble printed wiring boards with microprocessors and sell them at reduced rates to Server Technologies of Sunnyvale.
The company then installs the boards into rackmounted PCs used by Internet service providers.
Jack Cleveland, director of engineering for Server Technologies, said the five-year-old partnership has been sterling for the inmates and the company. The inmates produce good-quality boards at competitive prices, he said.
VACCINE MACHINE. Denver Health, a consortium of the Health Department, a public hospital and more than 25 community and school clinics, completed a redesign of its immunization registry with succor from ManTech Advanced Systems International of Fairfax, Va.
MASI upgraded the registry's software code using Sybase PowerBuilder and Oracle Corp. database management tools.
ONWARD AND UPWARD. The Connecticut Legislature has mandated a reorganization of the Department of Information Technology under which the agency progressively will assume responsibility for every bit of the electronic-commerce and management information system travail of the state.
As a first step, about 60 managers from other Connecticut agencies will breathe reassigned to DOIT this summer.
OFFICER DATA. The Delaware Criminal Justice Information System (DELJIS) Office plans progressive upgrades to its Enhanced Police Complaint (EPC) system, which allows patrol officers to capture data at the scenes of crimes. This month it plans to issue an easier-to-use, more stable release known as Version 1.3. About 1,200 police officers utilize the system in notebook-equipped squad cars and on desktop PCs.
The Morning Download comes from the editors of CIO Journal and cues up the most significant intelligence in industry technology every weekday morning. Send us your tips, compliments and complaints. You can pick up The Morning Download emailed to you each weekday morning by clicking here.
Good morning. Companies are building entire businesses around data, but no one really knows what that information is worth. “It’s flummoxing that companies fill better accounting for their office furniture than their information assets,” said Douglas Laney, an analyst at technology research and consulting firm Gartner Inc. “You can’t manage what you don’t measure.”
The necessity of standards for valuing data leaves a widening gap in their understanding of the modern industry world, the WSJ's Vipal Monga writes. The fiscal Accounting Standards Board, the nation’s accounting authority, has struggled to update its rules for an economy increasingly driven by information and intellectual property. Among the issues: how to account for time employees spent gathering data—as an expense or a capital investment? There's moreover the challenge of trying to rate the shelf-life of their data, motif out its future worth and track and report any changes in its value.
Nortel Networks sold its technology patents for $4.5 billion in 2011. That is more than the $3.2 billion it got from the sale of its operating businesses after filing for bankruptcy protection in 2009. Says Alex Poltorak, chairman and chief executive officer of generic Patent Corp., which helps companies license and protect their patents: That disconnect highlights how “the accounting profession has completely failed modern industry in not being able to tangle up to unusual forms of property.”
Macy's adopts Silicon Valley's 'fail fast' approach. Retail giant Macy's Inc. is borrowing Silicon Valley’s “fail fast, fail often” ethos, pushing several in-store technology initiatives targeting digitally oriented shoppers. The programs include mobile payments and fitting rooms outfitted with tablets. “Some of this stuff isn’t going to stick and that’s okay,” Macy’s Chief Omnichannel Officer RB Harrison tells CIO Journal.
Nike CIO rakes in the honors. Last week was a powerful week for Anthony Watson, global CIO of Nike Inc. On Wednesday, the fiscal Times named him the world’s fourth-most influential LGBT leader. The next day he made Fortune Magazine’s 40 under 40 list. Mr. Watson started travail at Nike in April. Previously, he spent more than four years as a CIO of Europe, Middle East & Global Operations for Barclays PLC.
The future of management: more agile, more digital, more global. A number of global forces—from disruptive technologies such as robotics to the continuing rise of emerging markets—will fill a profound sequel on industry in the decades to come. For management this presents both challenges, as well as unusual opportunities. "As digitization permeates every nook and cranny of every company, managers at every bit of levels must breathe fluent in how to best leverage technology and data–the opportunities they present as well as the threats they introduce," Guest Columnist Irving Wladaswky-Berger writes.
More corporate boards and CEOs recognize the competitive edge commodious Data. In a recent survey of 250 global executives, 85% said the board of directors was a primary or strong influencer of commodious Data analytics adoption within their companies. The CEO was seen as a key driver among 86% of respondents. That kind of buy-in is sterling intelligence for CIOs, Matt Reilly, senior managing director at Accenture Strategy, tells CIO Journal. "To pick up the commodious outcomes, the CIO now has to breathe fraction of the industry leadership team,” said Matt Reilly, senior managing director at Accenture Strategy. That “puts the CIO squarely in the discussion,” Mr. Reilly said.
Kmart stores hit by data breach. Sears Holdings Corp. said the payment systems at its Kmart stores were breached by malicious software. The breach, believed to fill started in early September, was discovered Thursday, Sears said, noting some debit and credit-card numbers of customers who shopped at Kmart were compromised. A spokesman tells the WSJ that the malware create in Kmart’s payment systems was undetected by current antivirus software and that it had since been removed and the virus contained.
J.P. Morgan CEO: cybersecurity spending to double. J.P. Morgan Chase & Co. Chairman and Chief Executive James Dimon said the bank over the next four to five years was likely to double its spending on cybersecurity from $250 million annually in 2014, the Journal reports. “We fill to breathe vigilant,” he said, adding that issues around cybersecurity “will chance for a long time.” final week, J.P. Morgan said the transgression that hit the bank final summer had compromised contact information—but not sensitive account data—for 76 million households and about seven million wee businesses.
Which spies visited the port of Baltimore? Visitor logs kept by the Maryland Port Administration were exposed because officials apparently misconfigured an Oracle Corp. database server, a security researcher tells the WSJ. The names of visitors to the port of Baltimore included Defense Intelligence Agency employees.
MORE TECHNOLOGY NEWS
Twitter users in France can tweet money. French users of Twitter Inc.’s microblogging service can now tweet money to their followers, the fiscal Times reports. The slouch puts Twitter ahead of Facebook Inc. in enabling person-to-person money transfers. S-money, a division of Group BPCE, has teamed with Twitter to proffer the service which will breathe available to anyone with a bank account and a Twitter manipulate in France.
Will ads breathe the next net-neutrality battle? Executives at an Israeli tech startup believe some wireless carriers are prepared to utilize its technology to open a unusual front against Internet firms such as Google Inc., Facebook Inc. and Twitter Inc., writes Christopher Mims. Ron Porat and Roi Carthy of Shine Technologies voice that telecom companies want and deserve a gash of the billions of dollars in revenue generated by advertising on content and services delivered over wireless networks, since those firms own that infrastructure. Shine has pivoted to delivering its technology called AdSight, which would enable carriers to monitor what ads are being delivered through their networks, after it realized that wireless firms had more pressing concerns than malware, which had been its previous focus.
Race is on to build first driverless car. Fired up by Google Inc.’s driverless prototype, car makers such as Mercedes-Benz and Volvo are already testing autonomous vehicles on public roads, the fiscal Times reports. Still, the advanced sensors and electronics required for such cars are often made by suppliers, not the car manufacturers, demonstrating the technological hurdles such firms fill yet to surmount, even as they shove ahead with the products.
Salesforce makes its commodious Data move. Salesforce.com Inc. is introducing a unusual product called Wave, the Analytics Cloud, at the start of its huge annual conference, the unusual York Times reports. Wave is intended to create sales, service and marketing analytics, either in packaged or custom forms, which can breathe read on desktop and mobile devices. It will stress the data within Salesforce products, but can moreover import third-party information.
VCs recrudesce to backing science startups. After years of shying away from science, engineering and clean-technology startups, venture capitalists are taking an interest in them again, the unusual York Times reports. That said, the startups mug fierce pressure to become profitable more quickly than other technology companies relish Snapchat and Uber.
Cloud computing forces a reconsideration of IP. Data clouds beget it practicable to shift, remix and borrow critical information from once sunder industrial categories, and that is leading to a major reconsideration of existing protections for intellectual property, the unusual York Times reports. In some cases, that means relying on open-source software to deal unusual travail as widely as possible. “Open source isn’t just a artery to give back to the community. It’s a artery to blow up the other guy,” said Bill Hilf, who oversees Hewlett-Packard Co.’s travail on OpenStack, a kind of open-source, cloud-computing software.
Chip maker's warnings rattle industry. Microchip Technology Inc. on Thursday lowered its forecast for fiscal second-quarter revenue, stating that chip sales it expected in September failed to materialize. The company said one major antecedent was infirm demand from customers in China. The company, though not among the biggest chip makers, is considered a bellwether because of its broad set of products and customers, the WSJ's Don Clark reports.
GT Advanced to nearby Arizona, Massachusetts sapphire plants. Apple Inc. supplier GT Advanced Technologies Inc. said the closure of its Arizona and Massachusetts sapphire plants will cost 890 people their jobs, the WSJ’s Joseph Checkler reports. GT’s agreements with Apple to produce sapphire for iPhone screens were “oppressive and burdensome” and terminating the companies’ deal was the only artery to cease the bleeding, GT said in filings with U.S. Bankruptcy Court in unusual Hampshire.
After gaffe, Microsoft board to discern at gender pay gap, manlike culture. Microsoft Corp.’s pay practices and attitude toward women are open to question and will likely breathe taken up at the board level, according to one director, Maria Klawe, Reuters reports. The issue hit headlines on Thursday when unusual CEO Satya Nadella suggested women in tech should not interrogate for pay raises but instead should confidence the system and depend on “karma” to pick up what they deserve.
Snapchat blames third-party apps for any leaked photos. Snapchat responded to reports that tens of thousands of photos shared privately on its service had been intercepted and posted publicly, blaming unauthorized third-party apps for the security breach, the WSJ’s Douglas Macmillan reports. The incident shines a light on the dangers of using unofficial third-party apps to partake private messages and photos. Apps available on the Google Play store allowed users to rescue photos and videos sent to them on Snapchat, skirting the sociable service’s policy of deleting those files shortly after they are viewed.
EVERYTHING ELSE YOU necessity TO KNOW
Banks back arrangement for failing lenders. The largest lenders in the U.S., Europe and Japan over the weekend agreed to unusual procedures to succor inoculate the global fiscal system against the failure of giant banks. Executives of the 18 big U.S., European and Japanese banks agreed in principle to wait up to 48 hours before seeking to terminate derivatives contracts and collect associated payments from a troubled fiscal institution.
Global slowdown threatens recovery. Gathering signs of a slowdown across many parts of the world are roiling markets and confounding policy makers, who after years of battling anemic growth fill limited tools left to jump-start a recovery. The U.S. remains a relative lustrous spot in an otherwise gloomy picture, but doubts are building over the U.S. economy’s talent to accelerate as some of its biggest trading partners struggle.
Japan’s tax decision a global bellwether. Japan’s decision of whether to ratify a boost in its sales tax resembles debates roiling maturing economies: Is it more pressing to grow faster or to pay down debt before a country grows too obsolete to cover it? The problem mirrors the dynamics in Europe, where France and Italy recently delayed deficit-reduction plans, fearing that spending cuts could tip their fragile economies back into recession. And the U.S. shares Japan’s condition of towering government debt and an aging population.
Tom Loftus contributed to this article.
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