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Oracle Oracle Incentive Compensation Cloud

eVerge neighborhood Wins Prestigious Oracle Excellence Award for specialised associate of the yr – North america in Mid-Market Cloud solution | real Questions and Pass4sure dumps

SAN FRANCISCO--(company WIRE)--Oracle these days awarded eVerge group with its 2015 Oracle Excellence Award for specialized ally of the yr – North the usa in Mid-Market Cloud answer. The award recognizes eVerge group for his or her commitment to convey imaginative, specialized options and functions in response to Oracle utility and hardware.

eVerge group was introduced the 2015 Oracle Excellence Award for specialized associate of the 12 months – North america in Mid-Market Cloud respond for demonstrating a considerable and imaginative technical and functional dawn of an integrated Oracle HCM Cloud and Oracle Incentive Compensation solution.

The Oracle Excellence Awards for specialized companion of the year encourages innovation by artery of Oracle PartnerNetwork (OPN) individuals, who exhaust Oracle’s items and know-how to create value for shoppers and generate new company abilities.

“eVerge group is pleased with its dazzling tune record of offering innovative cloud solutions that their customers gain approach to are expecting from their crew,” stated eVerge neighborhood President and CEO Esteban Neely. “we're completely delighted that Oracle has recognized their commitment to excellence with these awards.”

“eVerge community has confirmed a very apt degree of innovation in providing proven, Oracle-primarily based cloud solutions that may resolve their joint shoppers’ most vital company challenges,” observed Terri corridor, community vp, North the usa applications Alliances and Channels income, Oracle. “We congratulate eVerge group in reaching the 2015 Oracle Excellence Award for specialized associate of the year – North the united states in Mid-Market Cloud. This success is a testomony to their dedication to excellence and to offering valued clientele solutions that drive actual industry value and consequences.”

About eVerge neighborhood

founded in 1993, eVerge community refines enterprise tactics and promises functions tailor-made for industrial and public sector consumers focusing on company Intelligence (BI), client sustain (CX), commercial enterprise assistance management (EIM), commercial enterprise resource Planning (ERP) and Human Capital administration (HCM). eVerge community is a Platinum degree member of OPN that implements utility solutions in leading companies right through the Americas. For extra suggestions on eVerge group, consult with

About Oracle OpenWorld

Oracle OpenWorld 2015 gives you the gold standard cloud adventure. The trade’s most critical enterprise conference includes heaps of tutorial periods and contours demos and exhibitions from tons of of partners and valued clientele from world wide showcasing Oracle’s comprehensive cloud choices, including an integrated stack of purposes, platform and infrastructure functions, in addition to converged techniques and industry options. Tens of thousands of in-adult attendees and hundreds of thousands on-line profit advantageous product and business-specific insight to befriend them seriously change their companies with Oracle. Oracle OpenWorld 2015 is being held October 25 through October 29 at the Moscone center in San Francisco. For more counsel; to register; or to monitor Oracle OpenWorld keynotes, sessions, and more, visit Oracle OpenWorld 2015. be a allotment of the Oracle OpenWorld dialogue on Twitter #oow15, fb, and the Oracle OpenWorld weblog.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) really apt is the newest version of Oracle's ally program that provides companions with tools to greater develop, sell and Put into result Oracle options. OPN really expert offers elements to coach and aid really expert information of Oracle items and solutions and has advanced to respect Oracle's becoming product portfolio, ally groundwork and company possibility. Key to the latest enhancements to OPN is the capability for partners to distinguish via Specializations. Specializations are done through competency construction, industry results, abilities and proven success. To learn greater hunt counsel from


Oracle is a registered trademark of Oracle and/or its associates.

Emirates NBD rankings with Oracle Cloud | real Questions and Pass4sure dumps

Emirates NBD, a number one monetary institution in the location, has stated a boost in earnings performance following the implementation of Oracle cloud solutions.

The bank has carried out Oracle Incentive Compensation management respond to power enhanced revenue performance.

The adoption of Oracle’s compensation utility follows Emirates NBD’s these days introduced AED 500 million dedication to further digital innovation and multichannel transformation of its approaches, products and services.

earlier than the brand new implementation, the bank adopted usher strategies for compensation calculation. The Oracle cloud platform now provides precise time access to performance data and empowers the bank’s revenue and offshoot managers to create timely operational and strategic selections.

“As a bank that values digitisation to enrich industry efficiency, we're delighted to proceed their long standing partnership with Oracle,” commented Suvo Sarkar, senior govt vice chairman, Retail Banking and Wealth management at Emirates NBD. “We faced a pressing industry challenge which become the should view the revenue crew performance on a daily groundwork to be able to create required interventions to optimise productivity. The Oracle platform equips us to align and control their frontline superior, leading to superior performance and productivity.”

“Oracle cloud options for the banking sector gain been developed with an direct to drive innovation and transformation by means of increasing enterprise agility, reducing expenses and cutting back IT complexity”, said  Arun Khehar, senior vice chairman ECEMEA, functions industry Oracle. “we're delighted that Emirates NBD has finished its strategic enterprise objectives with Oracle options. Emirates NBD is on the forefront of the digital transformation pressure in the UAE and they look forward to collectively reaching many more milestones”.    

Oracle boosts OPN Incentive application and builds two-tier distribution for cloud | real Questions and Pass4sure dumps

At trendy international virtual Oracle PartnerNetwork (OPN) kickoff event, the vendor laid out its associate artery for fiscal 12 months 2015 (FY 2015), including new classes, enablement materials and compensation, and highlighted key product focal point areas for the year ahead, together with accelerated opportunities with Oracle Cloud.

The sixth virtual sustain of its kindly for Oracle's 25,000 partners worldwide become hosted by means of prosperous Geraffo, senior vice chairman of worldwide alliances and channels and Oracle's new channel chief, and additionally featured Oracle President ticket Hurd, Thomas Kurian, executive vice president of product development, and John Fowler, executive vice chairman of techniques, as key audio system, in addition to other Oracle executives.

suitable of intellect for companions is compensation. today, Oracle introduced adjustments to the OPN Incentive application, particularly, enhancing on the artery it pays associate rebates. Going into repercussion with FY 2015 business, the supplier will stream from quarterly to month-to-month accomplice rebate funds.

companions will even be capable of derive hold of incremental rebates for selling Oracle's virtual Compute equipment, an built-in, utility-described converged infrastructure system, which has been brought to the vendor's Strategic Product listing. 

the day gone by, Oracle delivered the latest version of the Oracle virtual Compute equipment, an engineered apparatus offering.

In FY 2015, anticipate to hear Oracle provide details on how it guarantees to simplify the OPN Incentive program for partners selling Oracle application on Oracle hardware techniques.

Cloud was a strategic center of attention for Oracle in FY 2014, and the supplier vows to build momentum in FY 2015 in cloud options, together with IaaS, PaaS and SaaS, according to Joanne Olsen, senior vice president of North American sales, consulting and world channel functions, who stated that with out companions, Oracle would not gain ended the fresh quarter with its top of the line cloud bookings to date. earlier this month, Oracle reported often authorized accounting principles (GAAP) Cloud SaaS and PaaS revenues had been up 25% to $322 million, and IaaS revenues were up 13% to $128 million within the fourth quarter.

"Co-promoting as a percent of SaaS bookings grew every quarter via FY 2014. That means that partners grew in participation, influence and in winning offers with Oracle," she said.

in keeping with the vendor, greater than 600 associate agencies gain done Cloud Specializations and 15,000 people gain completed Oracle Cloud professional certifications.

these days, Oracle announced a brand new two-tier distribution software for the Oracle Cloud portfolio and should compass out to value-added distributors (VADs) to compass extra companions and greater shoppers. In particular, Oracle will reliance on these VADs to determine and allow companions which are top of the line exemplar to convey cloud implementations and managed capabilities.

Like cloud, Oracle's engineered methods, vertically integrated hardware and software choices, is a key strategic product focal point for the dealer. in keeping with Oracle, ISVs play a key function available in the market penetration of those techniques.

Oracle nowadays introduced that it elevated certifications for the Oracle Exastack application for ISVs. companions can now circle into licensed as Exastack equipped or Exastack Optimized in Oracle Database apparatus and Oracle massive facts appliance.

experience attendees gain been too reminded that on June 10, the vendor launched a cellular version of its OPN options Catalog for businesses to identify Oracle partners for his or her business.

To optimize their OPN options Catalog profile, companions may additionally requisite to bewitch Oracle's options Catalog working towards for top-quality practices. greater than 30,000 clients search the OPN solutions Catalog each and every month, the company said.

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The Hackett Group, Inc. (HCKT) CEO Ted Fernandez on Q4 2018 Results - Earnings call Transcript | real questions and Pass4sure dumps

No result found, try new keyword!Oracle ERP, EPM and analytics business, or EEA, continue to create progress as cloud revenue growth exceeded the decline in on-premise implementation ... 42% in the fourth quarter of 2017, primarily due ...

NCR (NCR) Q4 2018 Earnings Conference call Transcript | real questions and Pass4sure dumps

Image source: The Motley Fool.

NCR (NYSE: NCR)Q4 2018 Earnings Conference CallFeb. 7, 2019 4:30 p.m. ET

Good day, and welcome to the NCR Corporation fourth-quarter fiscal-year 2018 earnings conference. Today's conference is being recorded. At this time, I would enjoy to circle the conference over to Mr. Michael Nelson, vice president of investor relations.

Please evaporate ahead, sir.

Good afternoon, and thank you for joining their fourth-quarter and full-year earnings call. Joining me on the call today are Mike Hayford, president and CEO; Owen Sullivan, COO; and Andre Fernandez, CFO. Before they derive started, let me remind you that their presentation and discussions will comprehend forward-looking statements. These statements reflect their current expectations and beliefs, but they're matter to risks and uncertainties that could antecedent actual results to disagree materially from those expectations.

These risks and uncertainties are described in their earnings release and their intermittent filings with the SEC, including their annual report. On today's call, they will too be discussing unavoidable non-GAAP monetary measures. These non-GAAP measures are described and reconciled to their GAAP counterparts in the presentation materials, the press release dated February 7, 2019, and on the investor relations page of their website. A replay of this call will be available later today on their website,

With that, I would now enjoy to circle the call over to Mike.

Thanks, Michael, and thank you for joining us today for their fourth-quarter and full-year 2018 earnings call. I will inaugurate with some of my views on the industry before turning it over to Andre, who will review their fourth-quarter and full-year 2018 monetary performance, as well as debate their outlook for 2019. Then Owen, Andre and I will bewitch your questions. I'll inaugurate on glide 3 with my thoughts on not just the fourth quarter, but too the terminal nine months I've spent as CEO and where NCR is as they enter 2019.

The fourth quarter was in line with their expectations, while the replete year was within the guidance orbit they provided on their second quarter earnings call. The results demonstrate the progress they are making improving their execution and stabilizing their business. As I've stated in the past, their primary goal in 2018 was to bewitch custody of their customers, to improve execution around their new product introductions and inaugurate to build a stronger and more efficient NCR. The fourth quarter included some highlights that showed the success we're having executing their strategy and laying the groundwork for improved performance in the years ahead.

First, their services industry continues to generate improved margins via the ongoing implementation of their transformation initiatives. Second, they grew their recurring revenue in the quarter and for the replete year. And third, their manufacturing network restructuring resulted in a significant ramp-up of hardware production and lower costs than in the third quarter. As they previously discussed, in the second and third quarters, they experienced challenges with their hardware delivery, including supply chain issues with the rollout of their 80 series ATMs, production manufacturing ramp-up at their outsourced partners and difficulty scaling their new distribution center.

As they enter 2019, they believe these issues are largely behind us. In the fourth quarter, they entered the payments industry through the acquisition of JetPay, which provides NCR with the talent to offer turnkey, integrated point-of-sale and payment bundles to their customers. Their entry into payments processing supports their strategy of accelerating growth and shifting the amalgamate to more software and services-led recurring revenue. Lastly today, they are introducing their full-year 2019 guidance targets.

Andre will review their outlook in more detail during his remarks. Their guidance is consistent with the strategic blueprint they outlined at their November 7 investor day in new York. They will dart from stabilizing the industry to returning to growth as they invest in their strategic growth platforms. glide 4 outlines the value creation blueprint they shared at their recent Investor day.

Our strategy for creating long-term shareholder value is threefold: No. 1, drive top line revenue growth by investing in their strategic platforms. No. 2, continue to shift their industry amalgamate to recurring revenue streams and away from hardware toward software and services-led offerings.

And No. 3, a sharp focus on optimizing their spend to improve their operating margins. On glide 5, their investments in their products will be focused on areas that accelerate the amalgamate shift and back revenue growth. These are businesses where they currently gain strong assets that they believe they can leverage for growth, including a strong market share, competitive product offerings and/or strong brand distribution and service.

The platforms comprehend digital first banking, where they will be increasing investment in digital insight until they capture market share. They will too accelerate investments in their next-generation multi-vendor ATM software solution, as well as in their transaction processing software. Next, in digital first restaurant, they will accelerate investment in their Aloha cloud point-of-sale solution as they migrate from a software license to a subscription model. Likewise, in digital first retail, they will continue to invest in Emerald, their next-generation cloud-based retail point-of-sale solution, which too facilitates the transition to a subscription model.

In digital connected services, they will continue to invest in technology such as remote and predictive diagnostics, which will drive efficiencies and generate incremental margin expansion in services. In digital convenience and fuel, they will accelerate investment in their Optic solutions to offer additional features, including integrated payments and EMV certifications. Finally, in digital tiny industry essentials, they will expand their NCR Silver product capability, including the replete integration of payment. They will too extend marketing spend to accelerate adoption.

These six strategic growth platforms are areas where they are delivering proven value and competitive handicap to customers today. During 2019, they will be prioritizing investments in these six platforms through increased spend as they accelerate software-related investments to further strengthen their growth profile. This approach will result in higher CAPEX in 2019 as they tow forward investments, resulting in capital allocations that will be weighted more heavily toward internal investments than targeted M&A. It's significant to note that while their capital allocation priorities gain shifted toward higher internal investments and reduced M&A in 2019 relative to what they gain previously targeted, their overall capital outlay remains largely the same.

We are accelerating investment back into their business, but we'll continue to glimpse for inorganic opportunities that are consistent with their digital first and recurring revenue focus. On glide 6, they provide an update on their productivity initiatives, which they mentioned on their terminal call. They simplified this around three key areas. First, they continue to grow their services revenue and margin through their productivity actions.

We've had considerable success with this program, as evidenced by the performance of their services segment in both fourth-quarter and full-year 2018, which obtained an operating margin improvement by 110 basis points over 2017. Second, their hardware manufacturing transformation initiatives aimed to extend their plant utilization rate, lower their overall cost and facilitate a dart to more variable production model in partnership with third parties. As you know, in 2018, they successfully closed three facilities and began to outsource manufacturing, production and logistics. Finally, their blueprint to improve productivity too includes a targeted reduction of other expenses, including SG&A and other discretionary items, to generate at least $100 million in savings in 2019.

We believe these cost actions will address some of the cost creep they gain had in recent years, as well as offset some of the incremental costs they pan in 2019. Andre will address this in greater detail in a few minutes. With that, let me pass the call over to Andre.

Andre Fernandez -- Chief monetary Officer

Thanks, Mike. stirring to glide 7, in an overview of their fourth-quarter monetary performance. Consolidated revenue was $1.8 billion, up 1% as reported and up 3% constant currency. Revenue was driven by growth in their services and hardware businesses.

Our non-GAAP Gross margin rate decreased 180 basis points as reported and 200 basis points constant currency. Margins contracted in their software and hardware segments, which was partially offset by ongoing margin growth in services as their process improvement initiatives continue to bewitch hold. Non-GAAP EPS was $0.84 and in line with their expectations. Free cash rush was $317 million in the quarter, which was impacted by lower earnings year over year and higher inventory associated with increased hardware production as well as the cash repercussion of their restructuring in Q4.

I'll talk more about their restructuring activity shortly. glide 8 shows their monetary highlights for the replete year. Revenue was down 2% on both an as-reported and constant currency basis. The revenue decline was driven by lower hardware sales, which was partially offset by higher services revenue.

We continue to create progress expanding their recurring revenues, which increased 3% in 2018 and comprised 46% of total revenue. For the replete year, their non-GAAP Gross margin rate decreased 140 basis points constant currency, driven by higher costs in their software and hardware segments. Non-GAAP diluted EPS was $2.62 for full-year 2018, which was within their guidance range. Free cash rush for the year was $223 million, below recent guidance and which was negatively impacted by higher working capital, driven by a higher hardware backlog at year-end and as a result, seasonally higher production expected in the first quarter of 2019.

Moving on now to each of their segments. glide 9 shows their software segment results. Software revenue was essentially flat year over year, excluding FX. Software license revenue was down 4% constant currency due to lower unattached sales, primarily in banking, partially offset by higher ATM-related license revenue in connection with higher ATM sales.

Software maintenance revenue declined 5% constant currency due to lower software license revenue from prior periods. Cloud revenue was up 5% constant currency and was helped by the addition of their JetPay acquisition in December. Operating income was down, driven by higher third-party software content, partially offset by lower SG&A and was helped by some of the restructuring actions taken in Q4. glide 10 shows their services segment results, which enjoyed a strong quarter.

Top line revenue and Gross margin increased 5% and 16%, respectively, constant currency. They continue to profit from a greater volume of managed service offerings and increased participate from their current installed base. Services margins continued to expand as a result of their Mission One transformation initiatives, which gain improved productivity and efficiency. stirring on to glide 11, which shows their hardware segment results.

Revenue increased 4% constant currency, with ATM revenue up a strong 26%. During their terminal earnings call, they projected a ramp-up in ATM production to fulfill a growing backlog as they alleviated supply chain constraints related to their ATM 80 series product line earlier in the year. The result was a meaningful extend in their backlog conversion rate, which resulted in strong ATM revenue performance during the fourth quarter. While they came up a bit short of hitting their target for flat ATM revenue for the year and were down 3%, they were pleased with their performance in the quarter as they ramped production across the entire hardware segment and improved coordination with their external partners.

We closed 2018 with hardware backlog 9% higher than 2017. The extend in ATM revenue was partially offset by decreases in self-checkout and point-of-sale of 16% and 12% constant currency, respectively. Self-checkout revenue was down, largely due to the timing of customer rollouts, which were pushed into the first quarter, as well as a significant comp from a year ago. Point-of-sale revenue was lower in the quarter due to several big customer wins in the prior year when point-of-sale revenue increased 20%.

On the margin side, while hardware operating income decreased year over year due to higher costs that included expediting and warehousing, on a sequential basis, their operating loss narrowed significantly as a result of increased production, as well as their productivity initiatives. As we've said previously, returning hardware to profitability is a primary objective of the company, and the initiatives they took in 2018 to redesign their manufacturing network and improve supply chain logistics will improve profitability over time. glide 12 shows their free cash rush for the fourth quarter and the replete year. Both Q4 and fiscal year 2018 represent solid free cash rush performance but were lower than the prior year, primarily due to lower earnings and increased working capital, primarily inventory.

Slide 12 too shows their net debt to adjusted EBITDA at the conclude of Q4 and for the replete year. They finished 2018 at 2.8 times which is equal to Q3 of 2018, but up from prior year due to lower income from operations. In addition, recall they closed on both their acquisitions of JetPay and StopLift in Q4, which, combined, represented over a $200 million exhaust of cash in the quarter, which would gain otherwise been used to pay down debt. On glide 13, you will find their full-year guidance for 2019, which is the result of a detailed planning process they conducted with their new leadership team in Q4 and aligned toward the strategic growth platforms outlined on investor day.

Total revenue growth is expected to be in the 1 to 2% range, including acquisitions. Note in their revenue guidance that as their industry model changes and they inaugurate to bring new products to market, they will inaugurate to shift from perpetual license revenue to subscription-based revenue, which may gain a dampening result on their overall revenue as they grow their recurring revenue base. As they dart through 2019 and beyond, we'll update you as to their progress, as well as the repercussion of the shift on their financials. dawn in 2019, they gain reorganized the industry by industry and will change their reporting segments effectual Q1 2019 to banking, retail, hospitality and other.

The latter including businesses which are not material for part disclosure. This change will befriend us invest in a product amalgamate unique to those industries and that focuses on recurring software and services to drive profitable growth. Although they will not be providing guidance by segment, they believe it would be helpful to provide the size of each segment. Banking comprises roughly 50% of total revenue; retail, 33%; hospitality, 12%; and other, 5%.

We will continue to report total company software, services, hardware and recurring revenue in order to track their progress against their strategy to drive more recurring software and services revenue. dawn with their first quarter 2019 earnings call, they will inaugurate to report their results on this basis and as is required, we'll too provide eight quarters of historical financials restated on the selfsame basis. 2019 EBITDA is expected to be $1.04 billion to $1.08 billion. Their 2019 GAAP EPS is expected to be $1.91 to $2.01.

Our non-GAAP EPS is expected to be $2.75 to $2.85 for the replete year. They gain assumed a tax rate of 23 to 24% and a participate count of 151 million shares. For a reconciliation of both adjusted EBITDA and non-GAAP EPS, mention to the supplemental schedules in the earnings release. They anticipate free cash rush for the year to be in the 300 to $350 million range, up from $223 million in 2018.

We too anticipate the linearity of their cash flows to succeed a similar pattern to previous years, with the majority of free cash rush generated in the fourth quarter and higher working capital requirements earlier in the year to meet their higher backlog. They gain too outlined their blueprint for capital allocations for 2019 and gain prioritized internal investments in their strategic growth platforms. As a result, they are increasing their software-related investments to accelerate product launches and enhancements and to position the company for future growth. They anticipate to extend CAPEX to a orbit of 350 to $375 million, and we'll designate these funds primarily to their strategic growth platforms, which they believe will drive the highest growth and recrudesce on investment in the next three to five years.

On the M&A side, to offset the higher planned CAPEX, they anticipate to abate their M&A target to the 300 to $400 million range. And we'll prioritize targets that will add to their software product portfolio, further expand their global distribution and extend their services revenue. And finally, they anticipate participate repurchases of approximately $100 million to offset dilution, which is lower than amounts repurchased in previous years. Overall, they intend to maintain a strong monetary profile with manageable leverage and ample liquidity.

Slide 14 shows a bridge from 2018 actual EBITDA to 2019 EBITDA and is intended simply to give you a high-level depiction of their earnings drivers for 2019. First, on the left-hand side of the page in red, they depict the three main margin headwinds they pan in 2019. First is charge and mix, something that they deal with annually. They believe that the repercussion this year will be less than previous years as a result of better pricing discipline, improved contracting and more dynamic pricing models they are implementing to appropriately charge their bundled offerings.The next two bars are perhaps their most significant expense increases.

After several years in which compensation to their employees, both fixed and variable, was well below expectations, they blueprint on returning to a normalized year where they meet their commitments to their employees and reinvest in them via usurp merits and incentive pay. real estate costs will too be up, primarily from the opening of a second office tower late terminal year at their Atlanta headquarters location and for which, we'll gain a replete year of OPEX this year. These headwinds will be more than offset by a number of earnings drivers listed here in green. First, industry growth represents planned increases in volume across their industry and helped by a strong backlog position in both ATMs and self-checkout as they inaugurate the year, combined with continued services growth.

Next, following a strong 2018, they anticipate services margin to continue to expand as a result of their productivity actions, though at a slower rate than previous years as they partially reinvest to back the revenue growth and as year-over-year comparisons become more difficult. Next, a recovery in hardware will be a gargantuan driver of margin next year. First contained in this bar is the accustomed variable cost productivity they drive annually in their manufacturing operations, primarily on the direct material side, which is intended to offset charge and other erosion. But this year, they are too helped by lower cost from their hardware transformation efforts as they realize a replete year of savings from their plant consolidation efforts and are now fully established with their manufacturing and logistics partners.

We'll too sharply reduce onetime costs they incurred in 2018, primarily in the areas of transportation and warehousing as they shifted to their new model. The result should be improved profitability and an operating loss in hardware that is significantly less than 2018 and that they hope puts us on a path to breakeven. And finally, in OPEX, their blueprint to generate at least $100 million in annualized savings, the bulk of which is OPEX, remains on track. The majority of these savings gain already been achieved, primarily through workforce reductions, as well as writedowns of IT projects, which are no longer considered strategic and where they gain abandoned future progress and exhaust of the assets.

The equilibrium of the savings will be realized throughout the year, and they fully anticipate to meet or exceed this savings goal by the conclude of the year. As mentioned in their earnings release, in the fourth quarter, they recorded a $64 million imbue related to these actions, which is excluded from their non-GAAP EPS and which impacted cash by $19 million. They anticipate to incur an additional $30 million imbue in 2019, which will too be excluded from their non-GAAP EPS and will repercussion cash by an additional $40 million to $50 million and which is already contemplated in their free cash rush guidance. In total, their operating expenses as a percentage of sales, excluding their JetPay acquisition, will be similar in 2019 as 2018.

And as you can see, their projected EBITDA growth in 2019 is being driven by increases in revenue and Gross margin, primarily from productivity in both hardware and services while keeping their operating expenses in check as they reinvest in their people. With that, I'll circle it back to Mike for closing comments.

Mike Hayford -- President and Chief Executive Officer

Thanks, Andre. In closing, they spent the better allotment of 2018 getting back to basics. They refocused on their customers, organized their company around profit centers, delivered critical products to the marketplace and strengthened their management team. They entered 2019 with improving execution and anticipate to ticket a recrudesce to growth.

We remain steadfast in their strategy to shift their revenue amalgamate toward more recurring software and services and are increasing their investments in their six strategic growth platforms as they glimpse to accelerate their transformation. They gain made tremendous progress over the terminal nine months, and I'm supercilious of the entire NCR team and their commitment to their customers and the energy and excitement they gain shown in back of reshaping the future of NCR. While there is much labor left to be done, I believe they are on the right path to invigorating their industry and elevating the competitive differentiation they offer customers around the world. Thank you for your time.

And now Andre, Owen and I will bewitch your questions. 

Questions and Answers:


[Operator instructions] We'll bewitch their first question from Dan Perlin with RBC Capital Markets. gratify evaporate ahead.

Dan Perlin -- RBC Capital Markets -- Analyst

Thanks, guys. apt evening, and thanks for every separate the incremental detail. I had just a couple of quick questions. First was around the ATM growth in the quarter.

It was very nice to behold it rebound up 26%. You did issue it came a tiny bit short of expectations, and I'm just wondering what drove that delta for you guys. I know that you had been running at the supply level. I thought that would kindly of derive you to flat.

So just wondering if there were some call-outs there first.

Mike Hayford -- President and Chief Executive Officer

Yeah, Dan. Thanks. To issue it's below expectations, I believe I'd issue it this way: They had kindly of set a goal to derive back to year-over-year even on their revenue of ATMs. And as they shared in second, third quarter, they actually had pretty apt orders, and they were a tiny bit constrained by their talent to manufacture, which picked up in the third quarter and continued through the fourth.

So I believe what we'd issue is they had enough orders and backlog to derive to a year-over-year flat number. And the teams worked really, really difficult to derive the boxes out the door, derive them shifted and installed. But they were a tiny bit short. And the constraint there was really manufacturing side as opposed to orders or backlog.

Dan Perlin -- RBC Capital Markets -- Analyst

OK. So a tiny more of timing and so the expectation would be the incremental falls into the first half of the year -- first quarter of the year. The second thing is on the pivot away from M&A to internal investments. And so I'm wondering, was it something that as you were going through the strategic planning process that you realized now was the time to act to invest in these internal investments, in particular around software? Or was it a function of just M&A opportunities that were just beyond your equilibrium sheet at the conclude of the day?

Mike Hayford -- President and Chief Executive Officer

Well, I believe I'd say, first, what you described, they laid out their six kindly of strategic platforms in November. And what those are, those are areas that they feel strong that we've got assets that they can leverage and bewitch to market and win. And so they laid out the six areas. As they Put their blueprint together for investment, we've got some internal build-out that they requisite to do.

And they talked about Aloha and bringing that to cloud. They talked about the Emerald product, which we've got up and running at a couple of sites already conclude of this year that we're going to Put some more money in, which gets it to a cloud-based retail product. They talked about Silver. They talked about what we're doing in the petroleum district with their Optic product; and then what we're doing with Digital Insight, what we're doing with activating true on the bank side.

So they looked at a series of products. They looked at the current pace and blueprint that they gain been executing for the terminal couple of years and said they gain a casual to accelerate that and spend a tiny bit more money in '19 and derive to market faster. So they made the determination to achieve that. I don't believe I'd looked at it and issue they could not find enough M&A opportunity.

I believe they soundless behold M&A and kindly of at the flush that they had indicated in November at investor day where we're going to be buying a tiny early stage. We're going to buy product. We're going to buy distribution. We're going to buy some market participate and derive some leverage out of areas, particularly in their global services and professional services area.

So I believe they soundless behold the opportunity, but clearly, as you referenced, there's some larger ones that they will not participate in. But as they looked at '19, they said let's spend -- shift a tiny bit more into internal CAPEX and then spend a tiny less on M&A just based on the chance to build out their internal products.

Andre Fernandez -- Chief monetary Officer

Hey, Dan, it's Andre. Just to add, I believe when you glimpse at the performance of their software business, in particular, you behold it's not exactly where they want it. So with the margins, I believe in my prepared remarks, the margins came down in allotment because we're incorporating a lot of third-party product. And I believe as Mike said, they requisite a broader software portfolio to reliance less on third party.

So I believe they believe of M&A with that in mind. Also, too, you glimpse on something enjoy software maintenance as we've had, although they're getting better, some product trait issues. So allotment of their CAPEX is too investing to fulfill -- to meet a technical debt in software that they believe will then improve their software maintenance revenues and margin over time.

Dan Perlin -- RBC Capital Markets -- Analyst

Great. I just want to sneak one more in, if I could, to Andre. So the 1 to 2% guidance, two things. One is, what's the FX assumption embedded in that? And then two, it wasn't pellucid if you were suggesting that the shift toward subscription revenues was not already contemplated in that.

You made it sound enjoy that might be up for review to the extent that that we're going to accelerate. Thank you.

Andre Fernandez -- Chief monetary Officer

Yeah. I don't believe we've disclosed. They anticipated some FX headwind in there. The FX overall was neutral for us for this year, but there is some implied in there.

I believe it's around 1% or so. And then they too gain their acquisition in there, and that's too 1%. So again, there's -- when you add JetPay, the amount of organic revenue growth is kindly of limited. I believe when I hinted at the shift, that really wasn't an repercussion so much in '18.

But as they develop the new products and actually, we're starting to behold on the margin now that we're forced to choose whether they bewitch something as a term license or they bewitch it as a subscription. And so as they start to consciously achieve that and to the extent that it impacts their revenue, they just said, listen, they want to, we'll retain you updated to the extent that it does and update you along the way. So there is some of that happening, which is contemplated in the 1 to 2%. To the extent that it increases, we'll retain you posted.

Mike Hayford -- President and Chief Executive Officer

Yeah. Let me just add some color. So they talked about strategically the amalgamate shift to recurring, and they set some goals to dart from the mid-40s, which is where they ended up in '18, up north of 60% over a five-year period. They too talked about shifting the amalgamate away from hardware to software to services -led offerings.

So as Andre and Owen and the team built the budget, they looked at specific products that they gain ready to evaporate to market and sell it as subscription so they derive a recurring revenue. And those are contemplated in the plan. I believe the other point is if they could accelerate and dart faster to subscription, they would. So right now, they gain baked into the blueprint a flush of migration to subscription that they believe is going to happen.

If they behold an chance to accelerate, they will bewitch handicap of that, and then they will participate with you what happens during the year.

Dan Perlin -- RBC Capital Markets -- Analyst

Great, thank you.


And they will bewitch their next question from Katy Huberty with Morgan Stanley. gratify evaporate ahead.

Katy Huberty -- Morgan Stanley -- Analyst

Yes, thank you. apt afternoon. First question, how are you thinking about first-half versus second-half revenue and earnings seasonality? Obviously, the company has had some back-end-loaded years or expected some back-end-loaded years coming into both '17 and '18. How are you thinking about seasonality in 2019?

Andre Fernandez -- Chief monetary Officer

Thanks. Katy, it's Andre. So in my prepared remarks, I believe I mentioned the cash flows. I believe we'll be very consistent with what's been the four, five-year average.

And likewise, their EPS at blueprint is too consistent with the four to five-year average. So I believe that's very much in line. When you glimpse at then what's happening over the course of the year, remember, you're starting the year with a very strong hardware backlog, and that's going to be offset by -- recollect now we've got an acquisition of JetPay, which is initially dilutive and then improves over the course of the year. You've got interest, which is higher.

Interest has been increasing over the course of '18 and now, it's higher throughout '19. Also, their -- as you saw their tax rate, which was 19% in 2018 is higher in Q4 of '18, and then we've given you a 23 to 24% guidance for next year. Also, recollect now some of their investments are around things enjoy Silver, which Mike talked about in his prepared remarks, and too anticipated software margin improvement that they believe we're going to derive over the course of the year as they resolve product trait issues and as they spend additional CAPEX in software. So again, overall, I think, again, sequentially in line with the terminal four or five years.

By the way, that -- as a data point, I believe first quarter was about 16, 16 and a half percent of total year EPS. That's their four to five-year average. And then when you just glimpse at the comp of '19 versus '18, you'll behold a better earnings comp just year over year not versus the four, five-year unconcerned in the second half of the year. Because recall, the second half of '18, particularly the third quarter, was difficult for us with the manufacturing issues they had.

Katy Huberty -- Morgan Stanley -- Analyst

OK, that's helpful color. On Gross margins, they were down 200 basis points in the fourth quarter. Obviously, tied to the labor that you're doing in hardware, which is soundless in process. But with this strategy, this shift toward software and services, clearly, the Gross margins requisite to start stirring in the right direction to match that strategy.

When achieve you believe you'll be through the labor in hardware so that that's not holding you back from showing the right margin trajectory?

Owen Sullivan -- Chief Operating Officer

Yeah. This is Owen, Katy. I think, from their perspective, they came through -- or entered the fourth quarter with soundless some clamor in the system, if you will. Their assurance flush leaving the fourth quarter is significantly higher.

We believe that from the supply chain perspective, they gain qualified the suppliers that they needed to interpose into the supply chain. They gain rationalized the supply chain and stood them up around the local markets in Mexico and Budapest and Chennai. And they believe we've got the production levels of performance where they requisite them. So they approach into '19 emotion apt about both the production and eliminating the headwinds on expedites and extraordinary costs for meeting the manufacturing needs in the fourth quarter.

And now they requisite to circle their attention to really leveraging what we've got in location from a cost efficiency, cost performance standpoint. So they achieve believe we're back on track. They -- I want to behold us effect at the production levels and at the efficiency levels as they evaporate through the first quarter into the second quarter. We're emotion enjoy we're on the proper trajectory to start stirring the hardware margins much closer to the breakeven that we're every separate looking for.

Mike Hayford -- President and Chief Executive Officer

I mean, Katy, since -- the bridge that Andre provided on the EBITDA lock, I think, speaks to what's going to happen in hardware, that in addition to some of the supply management that they achieve on an annual basis, they gain costs that they incurred in '18 over the transformation such as expediting and stirring materials around and expediting and stirring finished goods around that they will not incur. And they too had costs related to transitioning from a couple plants that they owned to an outsourced provider. And they gain some overlaps. So those costs evaporate away in '19.

And so to Owen's point, we'll create a nice headway into improving profitability. They don't believe we'll derive it to -- profitable in '19, but we'll create a pretty apt movement and create it much more toward breakeven.

Katy Huberty -- Morgan Stanley -- Analyst

Good to hear. Thank you.


We will bewitch their next question from Dan Kurnos with The Benchmark Company.

Dan Kurnos -- The Benchmark Company -- Analyst

All right. Great, thanks. apt afternoon. Maybe if you guys -- I know you touched a tiny bit on this in the script and in the slides.

But just you mentioned Service wallet share. Obviously, that was kindly of a gargantuan highlight to the upside, in their view, in the quarter. Customer satisfaction, you called out, but any other incremental color you could provide there? And then just on JetPay, I know that you guys talked about some immediate customer uptake once you guys had it on the platform. You've given us some parameters around expectations for the year, but if you could befriend us believe how much of that is sort of organic JetPay growth versus how much of that is assumed customer wins and where there might be some delta there would be helpful.

Mike Hayford -- President and Chief Executive Officer

Yeah. Let's start with the services. So again, I believe they were pleased, year-over-year services, their margin increased by 110 points or 140 on a constant currency perspective. So we're continuing to behold where we've made investments now in '17 and '18, specific actions that we've taken to improve the technology that they leveraged, to improve the model that they used in terms of kindly of the hub-and-spoke that we're using for services.

And then as you referenced, we're very focused on service. They did a number of things. So in addition to improving the margin, they did a number of things on the service platform to improve their delivery to their customers and to focus not just on meeting their contract commitments, but focus on winning against their competitors. So specifically, ATM market, their goal is to be the best provider in the marketplace not just meet their obligation.

So services, they feel very apt about heading into '19, and the blueprint for '19 is to continue to improve service trait and derive some margin expansion. On JetPay, obviously, we've picked up a bespeak of business. And the blueprint is to really just to evaporate into their businesses where they already gain a relationship. They gain a relationship on the point-of-sale with hardware and with software in both the Hospitality industry and too the Retail business.

So existing customers who are using, in some cases, their hardware, their point-of-sale system that drives their enterprise, as well as a payment gateway enjoy connected payments. And then they would attach the merchant acquiring services that they picked up with the JetPay acquisition and complete the transaction and bewitch a fee for that. So the team right now, you may gain seen with the press release literally the day after they closed, they gain an Aloha client up and using JetPay for merchant acquiring. They continue to focus on adding more clients.

We'll achieve that throughout the year. We'll add scale and capacity to JetPay, and their goal there is to cross-sell. So they gain -- a chunk of the growth related to JetPay in '19 is not just year-over-year acquired revenue but too growth in that business.

Dan Kurnos -- The Benchmark Company -- Analyst

Great. And if I could just sneak one more in, just to request the M&A question a tiny bit differently. How much achieve you believe -- if you're looking at kindly of the three to five-year plan, Mike, that you've outlined here, how much of the determination is -- you're looking at the, as you Put it, internal maybe deficiencies or whatever it is on the tax stack. I believe maybe Andre brought that up.

How much of that is holding back growth versus going out there and buying kindly of what you requisite to tuck in to gain this thing with the right amalgamate and the right growth trajectory on kindly of a three to five-year time horizon?

Mike Hayford -- President and Chief Executive Officer

Yeah. I think, again, they looked at some of the assets that they gain today. sample would be in hospitality, the Aloha product, which has a very, very strong market share. And they said we're much better off investing in Aloha, continue to add feature-function, taking Aloha to the cloud and then continuing to pick up market participate than trying to evaporate out and tack that on another product.

So selfsame in retail with the Emerald product and the investments we're going to create in Emerald. I would issue the selfsame in Digital Insight for what we're -- where they gain hosted offerings focused on the U.S. They believe they gain a very strong product, and they felt better about investing in their own product in those three examples than they did going out and acquiring. But I don't want to -- so they soundless believe there's opportunities to achieve M&A.

We're going to continue to pick up products. And again, to Put it into perspective, they believe their brand and their distribution compass and their talent to install and implement with their services platform is stronger and larger than the product amalgamate that they have. So they glimpse at it as an chance to pick up more products enjoy they did with StopLift, enjoy they did with Zipscene where those are going to be cross-sell products. We've picked up a HR and payroll system with the JetPay acquisition that we're going to cross-sell under the SMB market.

So we'll continue to glimpse opportunistically at areas that they can expand just based on, they believe they gain some leverage leeway with their footprint.

Dan Kurnos -- The Benchmark Company -- Analyst

Great. Thanks for every separate the color.


Moving next, we'll evaporate with Matt Summerville with D. A. Davidson.

Matt Summerville -- D.A. Davidson -- Analyst

Thanks. Two questions. First, can you just observation specifically on the ATM business? Maybe talk about the underlying tempo you're seeing in terms of incoming order rates across the three major regions, kindly of frame up the market, if you will, and kindly of removed from that the clamor around the delivery challenges, etc., that you would gain over the course of the year. Again, trying to derive a real feel for the underlying tempo in that industry specifically.

Mike Hayford -- President and Chief Executive Officer

Yes, this is Mike. Let me just start with -- kindly of at a macro flush then I'll gain Owen and Andre kindly of cover the regions. So again, 2018, I don't believe -- considering it was a pretty apt ATM year for us, that they start to ramp up in the third quarter then we're hitting the stride in the fourth quarter with manufacturing. But again, they had strong enough orders that they soundless exited the year with a backlog.

And so they feel apt about running into '19 that we've got their plans able to address the backlog and transfigure that into revenue. So year over year, they glimpse at ATMs, where terminal year, they were struggling to derive to breakeven. They believe we'll derive a tiny growth out of ATM industry this year into '19. And they -- a tiny bit of that conviction is just the backlog is strong.

And then they -- everything we're seeing is that the market is soundless holding up for ATMs, predominantly, it's literally as they supersede offshoot function, less as a cash dispenser and more as a substitute for automating what takes location in a offshoot for both personal lines and tiny biz lines. Owen, achieve you want to talk to kindly of the...

Owen Sullivan -- Chief Operating Officer

Yes, I would conform with every separate of that. If they glimpse at '18, had their manufacturing environment held pace to '17, sense if they had maintained the selfsame conversion rate, they would gain been flat, probably up 1 point on ATM. So the momentum was there. What was seen in terms of backlog right now, their order rate is around -- just about 9% growth year over year.

And their backlog coming into the first quarter is up 22%. So they believe we're emotion the momentum that the market is -- they soundless believe exists in the marketplace. require for the 80 series is very strong. We're getting apt tailwinds from both Win 10 and from some of the competitive activity out there.

Across the regions, I would issue the U.S. market continues to be very strong. Europe is flat to slightly up. We're seeing less and probably down in the Asia Pacific market.

But generally, they behold that momentum coming out of the year into certainly '19 with a pretty strong outlook that if they retain executing out in the domain and retain producing at the flush they are, they should gain a apt ATM performance in '19.

Matt Summerville -- D.A. Davidson -- Analyst

And then just as a follow-up question. Would you guys be willing to parse out the magnitude of onetime, I'll just call them, hits you took in the hardware industry due to some of the self-inflicted stuff that you've talked qualitatively about today?

Mike Hayford -- President and Chief Executive Officer

Yeah. I mean, they -- again, they had a couple of different areas that hit us because of every separate the transportation and the movement, they had every separate the plans. I don't know, Andre, if there's a jagged kindly of orbit that that hit us with.

Andre Fernandez -- Chief monetary Officer

Well, listen, I believe what you saw in their charts was on an operating basis, they lost, I believe it's in the supplementals, $125 million this year. But sequentially, that is improving. And I believe we're saying, listen, we're not going to crash even next year, but we're going to dramatically reduce that loss. And I believe we're going to try to gash that by more than half.

So that's $50 million to $60 million that we're going to pick up through a combination of onetimers in 2018 that won't repeat, a better pricing environment, some savings too that we're getting from their manufacturing transformation initiatives as well. So year over year, again, we're going to shrink that deficit by probably at least 60 million, $70 million.

Matt Summerville -- D.A. Davidson -- Analyst

Thank you very much guys.


Moving next, we'll bewitch a question from Ian Zaffino with Oppenheimer Funds. gratify evaporate ahead.

Ian Zaffino -- Oppenheimer and Company -- Analyst

Hi. Thank you very much. The question will be on the services side. We've seen some nice margin expansion there.

How much more achieve you believe there is? Or achieve you gain a target out there that's -- internally that you're targeting?

Mike Hayford -- President and Chief Executive Officer

Yeah. We're pretty pleased with the improvement terminal year, 110 basis points or 140 on a constant currency basis. Their goal has been, each quarter, to pick up some improvements. We've got some plans in '19 to continue to pick up incremental over the course of '19.

I achieve believe they anticipate it to slack down. I believe the improvements we've seen the terminal couple of years with the very focused exertion and the efforts been focused around not just cost take-up but changing the model, too driving revenue and driving efficiency with scale. So I believe you're going to behold that slack down a tiny bit in '19, so they will not derive quite the selfsame margin expansion. And then what I would issue is going forward, I believe they feel apt about the model, and they requisite to add some scale to it, sense add some more customers in a market to continue to derive basis point improvements.

So I'll leave it at '19, we'll derive a tiny bit of increase, and then we'll gain to glimpse heading into '20 whether they could pick up some more expansion.

Ian Zaffino -- Oppenheimer and Company -- Analyst

OK. And then just a follow-up on the revenue guidance. It seems enjoy so-so. I believe you said organic revenues will be roughly flat to maybe up 1%.

Is that what you said? And then, I guess, the follow-up is really what I'm getting to is, how achieve you behold it breaking out between the different businesses and the different divisions as far as -- will everything be a jagged grow or a jagged flat, achieve you anticipate any declines, etc. Thanks.

Mike Hayford -- President and Chief Executive Officer

Yeah. I'll start with the kindly of revenue roll. So they said 1 to 2% revenue growth. And again, if you glimpse at JetPay, that's almost one point.

So organically, you could glimpse at that and issue it's 0 to 1%. I believe what they shared at investor day is they were going to derive back to growth in 2019. And based on '18, it was off a couple of points. And so they achieve blueprint to derive growth in '19.

We built a blueprint that they feel apt about. But again, we're looking at not only getting back to growth and driving some incremental improvement in their profitability, we're trying to change the business. And I believe they shared at investor day that this is a three to five-year journey that will continue to derive some growth. But including in that growth is changing the amalgamate and stirring it to recurring.

So we're going to gain a tiny bit dampened revenue growth because they are going to be shifting from their businesses to subscription-based. You're going to behold us dart from hardware to software and services. They gain a lot of investment going on in software and services in 2019 so they can continue that move. But again, it's not going to be a one-year shift.

It's going to bewitch a couple of years to derive there. So I'll let Andre give a tiny color into where they behold the growth.

Andre Fernandez -- Chief monetary Officer

Yes. No, I believe you hit it. It's -- they said JetPay, so payments, not only the core business, as Mike said, but too attaching payments onto things enjoy Silver, which is one of the key areas that we're investing in. So as they spend CAPEX on Silver and ramp-up Silver, every Silver box that goes out, it's going to gain a payment solution connected to it as well.

So you got payments, Silver and the payments related to Silver, the ATMs they talked about and then a shift in licenses, as they said, I believe on the margin, we're looking at potentially lesser term licenses in some areas and then more toward recurring, which could gain a dampening effect. I believe where the margin growth and it's going to approach from is just more productivity, both in, as I said, as they spend more in getting margin improvement on the software, as well as the hardware that they talked about.


We'll dart next to Rob Wildhack with Autonomous Research. gratify evaporate ahead.

Rob Wildhack -- Autonomous Research -- Analyst

Hi, guys. I wanted to request a tiny more about the shift from license to subscription. Can you talk about any feedback you've received from customers so far and if there's been any diversions in those responses across the different verticals?

Mike Hayford -- President and Chief Executive Officer

Yeah. Let me -- so again, we're at the dawn of that journey, and they did very tiny in '18. You could just assume none. I mean, they Put plans in place.

We had some products. They don't gain every separate of their products ready to create a shift to subscription or cloud. So they didn't gain much in '18, by the way, of going out and sampling the market. Owen and his team gain done a lot of labor looking at how achieve they bundle, how achieve they package that and evaporate to the market in that fashion.

We've started to achieve calls in this fashion, and they started to gain some very -- some apt success around feedback. But we're early stage. Hopefully, at the conclude of this quarter, when they achieve their call, they can talk about some of the successes going forward. We've planned, again, incrementally that we'll gain some success in 2019, which is why we're at the flush that we've indicated in terms of guidance.

If they gain better success than they think, again, we'll approach back and give you an update. So believe of it as early stage, and we'll report every quarter at how well that transition's going.

Rob Wildhack -- Autonomous Research -- Analyst

Makes sense. And terminal quarter, you called out the competitive environment as being a tailwind. Owen, you touched on it a tiny bit, but can you give us some more detail as to what you're seeing now and kindly of what you're expecting for 2019?

Owen Sullivan -- Chief Operating Officer

I'm not confident we've quantified exactly what the competitive ingredient of market activity looks like. I mean, in general, we're emotion enjoy there is soundless an execrable lot of chance out there. Their folks are being as aggressive in terms of their marketing plans and their coverage blueprint as they gain challenged them to be. And I believe what we're seeing is a collective of results, every separate the different reasons.

But I haven't quantified how much of it's from Win 10 or from competition. Their sense is that there's clearly some tailwinds there, but they haven't really quantified.

Mike Hayford -- President and Chief Executive Officer

Yes, I mean, they feel pretty apt about their series 80, which they rolled out terminal year. And again, they had hit some challenges getting it out the door because the require was a tiny stronger than they anticipated. They feel apt about that compared to the competition. I believe they feel apt about where they sit vis-à-vis some of their competitors and the feedback from marketplace in terms of where we're positioned with their capabilities around servicing ATMs and again, their machine itself.

So I believe we've said we're going to derive some growth back in ATMs. I believe they feel that we'll win their participate or may be a tiny more than their participate in the marketplace. They gain a couple of strong competitors there, but they feel good. Self-checkout, they gain a gargantuan initiative terminal year to derive a self-checkout device out the door.

Got it a tiny bit late, but they started to derive some sales in the terminal half of the year. Year over year, self-checkout was not strong in '18, but they anticipate that to approach back a tiny bit. Competitively, they believe self-checkout will be good. I'd issue the Retail side, we're looking at that.

We feel pretty good. With some of the hardware issues, they got hardware issues on the retail point-of-sale systems going out the door, their only concern there is that they gain customers who typically relying on us. And they gain to watch to create confident they approach back now that they gain the capacity to deliver. So we'll watch that.

But again, on ATMs and self-checkout, they feel pretty apt about their competitive position.


And we'll dart to next to Paul Coster with JPMorgan. gratify evaporate ahead.

Paul Chung -- J.P. Morgan -- Analyst

Hi, thanks. This is Paul Chung on for Paul Coster. So just to succeed up that much easier comps in self-checkout and point-of-sale. So just wanted -- I want to hear about some of the deals that you gain in the pipeline that give you some assurance for some growth there.

Mike Hayford -- President and Chief Executive Officer

Well, without, I mean, mentioning specific deals, again, on self-checkout, they talked about terminal year about getting their SCO-6 out the door, particularly for the European market. And it's tiny bit longer than they anticipated. So they gain that out there now, and they achieve gain a tiny bit easier comps. So they feel pretty apt about SCO again.

Point-of-sale, the biggest repercussion in '18 was their Optic device, which was a -- it's a petroleum gas top head of a pump device that they had pretty apt sales in '17 and in '18, did not materialize the sales based on their talent to derive the product up and running for additional customers. So they gain a tiny bit more assurance in that coming back in '19. I'd issue as you glimpse at the growth year over year, again, we've got 1 to 2% on, in particular, JetPay. And it's going to be a pretty apt balance.

We anticipate some of the products that they focused on in '18 to be in the market for '19 and to be driving some sales. I don't know that I'd call out any particular deal or customer that's going to -- that we'd issue is going to create a contrast per se other than every separate of them are going to befriend fill in their bespeak for '19.

Paul Chung -- J.P. Morgan -- Analyst

OK. And then my follow-up is on the ATM space. So with the consolidation happening possibly in the regional banking space, how does that kindly of repercussion future ATM software demands, margin, etc.?

Mike Hayford -- President and Chief Executive Officer

Yes. A tiny bit, they gain to glimpse at it and issue the number of ATMs is kindly of what drive their business. And so they believe the number of ATMs, at least on the mergers that got announced, they are going to continue to be out there. In some cases, you worry a tiny bit on each side.

I believe in this situation, they gain very apt relationships on both entities that are combining. They glimpse at it, enjoy you said, the hardware -- they glimpse at the Service on top of the hardware, they glimpse at the software stack on top of the hardware. And their goal is to be a winner in the Service stack, to be a winner in the software stack and be a winner in the hardware stack. So in this situation, I don't believe they behold anything at risk for us in that combination, but we'll gain to behold how that plays out the next couple of weeks.


And at this time, I would enjoy to circle the conference back over to Mike Hayford for any additional or closing remarks.

Mike Hayford -- President and Chief Executive Officer

I just want to thank everyone for joining us today. To close, in '18, they made significant progress in improving their execution and positioning NCR to recrudesce to growth. I'm confident that their strategy they shared at their investor day will create long-term shareholder value. The blueprint that they just laid out for 2019 puts us on the path to achieve their goal, and their entire team is committed to achieving their goals for the year.

Again, I want to thank you for your time and glimpse forward to speaking with you again on their Q1 earnings call and providing an update on their industry progress.


[Operator signoff]

Duration: 63 minutes

Call Participants:

Michael Nelson -- Vice President of Investor Relations

Mike Hayford -- President and Chief Executive Officer

Andre Fernandez -- Chief monetary Officer

Dan Perlin -- RBC Capital Markets -- Analyst

Katy Huberty -- Morgan Stanley -- Analyst

Owen Sullivan -- Chief Operating Officer

Dan Kurnos -- The Benchmark Company -- Analyst

Matt Summerville -- D.A. Davidson -- Analyst

Ian Zaffino -- Oppenheimer and Company -- Analyst

Rob Wildhack -- Autonomous Research -- Analyst

Paul Chung -- J.P. Morgan -- Analyst

More NCR analysis

This article is a transcript of this conference call produced for The Motley Fool. While they strive for their ridiculous Best, there may be errors, omissions, or inaccuracies in this transcript. As with every separate their articles, The Motley Fool does not assume any responsibility for your exhaust of this content, and they strongly inspirit you to achieve your own research, including listening to the call yourself and reading the company's SEC filings. gratify behold their Terms and Conditions for additional details, including their Obligatory Capitalized Disclaimers of Liability.

More From The Motley Fool

Motley Fool Transcribing has no position in any of the stocks mentioned. The Motley Fool recommends NCR. The Motley Fool has a disclosure policy.

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